403

[Maria Galushkina]

Having difficulties entering the contributor portfolio page. After entering the password it is either 403 or ERR_CONNECTION_RESET.   Sometimes can't even enter the pass/login page. The problem is kinda on and off. Complained, tried variations as cleaning cookies, turning on and off brandmauer, antivirus, etc. Yet the problem persists for about 2-3 months or so.  

[grebeshkov1980]

I have the same

[Maria Galushkina]

72 views and no response...  looks scary. have you found a solution? I still can't access the sale/portfolio pages. Going to change browser today. will see if it helps.

[grebeshkov1980]

Good afternoon. I have this happening, too, 72 hours. I can not go to my account and when you click on the button-sell, there is an error - (could not go to the site, exceeded the waiting time for a response from the site). I read on the forum that this could be due to suspicious activity on your account and then block. (Hopefully not always.) How much time will Adobe spend figuring out that I'm not a hacker?

>Вторник, 26 июня 2018, 6:41 +03:00 от GMMaria <forums_noreply@adobe.com>:

>403 created by GMMaria in Adobe Stock Contributors - View the full discussion

[Maria Galushkina]

I had the problem several times (on and off) by now and not only on Adobe Stock, but on Getty too, tried various ways to enter, complained to both Co. Getty works stable now. Adobe still kinda blinking. So I guess it is something tech-related.

[grebeshkov1980]

I really hope that this is a technical failure at all. and everything will work soon. look at the attached photo. I can't even get into Adobe cloud's account. it is unlikely that this is due to the blocking of the account

Fotolia

>Вторник, 26 июня 2018, 10:37 +03:00 от GMMaria <forums_noreply@adobe.com>:

>403 created by GMMaria in Adobe Stock Contributors - View the full discussion

[Maria Galushkina]

https://forums.adobe.com/thread/2387527 I've found something here. Similar problem. Haven't tried yet. Please, let me know if anything helped you. Thanks

[grebeshkov1980 · Accepted solution]

I have browsers Chrome and Mazila. through them to connect failed. I installed Tor Browser

7.5.5

everything works through it. checked 2 times. Good luck. if this solves your problem even more

>Вторник, 26 июня 2018, 13:07 +03:00 от GMMaria <forums_noreply@adobe.com>:

>403 созданный GMMaria в Adobe Stock Contributors - Посмотреть полную дискуссию

[Maria Galushkina]

THanks for the info. Will try it too. ))))

[Maria Galushkina]

Well... Looks as you have found a solution. After series of roadsighns and busses I was able enter my account too. Don't know if upload is functioning, haven't checked it yet, but everything else looks good. Thank you.

[grebeshkov1980]

Great!. Good for you. What country do you live in? I am from Russia. Is this a problem all over the world?)

>Вторник, 26 июня 2018, 14:10 +03:00 от GMMaria <forums_noreply@adobe.com>:

>403 created by GMMaria in Adobe Stock Contributors - View the full discussion

[Maria Galushkina]

Russia, Moscow. )))

[MatHayward]

If you have access to VPN and can log in through a different country you may want to give that a try as some contributors when faced with the same issue have found success this way. I'm not aware of any issues on our end affecting your access to the Adobe Stock Contributor Portal.

Kind regards,

Mat Hayward

[grebeshkov1980]

спасибо!

>Вторник, 26 июня 2018, 18:15 +03:00 от MatHayward <forums_noreply@adobe.com>:

>403 созданный MatHayward в Adobe Stock Contributors - Посмотреть полную дискуссию

[Maria Galushkina]

thanks for the info. we've found a solution (Tor browser). if it won't be working I'll try your advice.

[les_am]

I, too, can not enter my profile and portfolio. Сan it be account lockout?

[grebeshkov1980]

Good afternoon. I don't understand one thing. Why should we, like fortune tellers, have any idea what happened to us? Why Adobe no letters in the mail about blocking or some other problem because of which we are not able to get into the account's? I received a letter that my problem is solved and the request is closed. sent from Adobe the link can I turn a personal account and again I see the access denied error

maybe we're not the problem. maybe it's Adobe's problem. but why would they be embarrassed to say that and then just dump it on us?

>Вторник, 26 июня 2018, 10:24 +03:00 от les_am <forums_noreply@adobe.com>:

>403 созданный les_am в Adobe Stock Contributors - Посмотреть полную дискуссию

[Maria Galushkina]

Sorry to hear your frustration in addition to mine. But I noticed too that they report that problem is solved earlier then it is really gone. Sometimes day or two. Maybe it is related to sever or computer reload and updates. Timing in user informing needs to be adjusted too.