5 Replies Latest reply on Jun 28, 2018 5:14 AM by Adorobat

    Print to PDF Prints to Printer Instead

    RexBalboa Level 1

      I have a user who, when trying to use "Print to PDF" the document then goes to a local printer, instead. This occurs is Microsoft Office Word and Excel. So far, we've tried:

       

      • Stopping and re-starting the local print queue
      • Setting Print to PDF as the default printer
      • Removing the local printer stops the file from printing, but does not present the Save As... dialog
      • "Print a Test Page" works as expected
      • Uninstalled and reinstalled Adobe Acrobat DC Pro

       

      I would appreciate any guidance as to how best to further troubleshoot this issue.

       

      Many thanks