3 Replies Latest reply on Jun 26, 2018 9:06 AM by twaritar3263062

    Update your payment information

    geshons Level 1

      I can't buy images anymore because it says I had to update my payment information. I updated it several times but nothing happens. I don't know what the problem is? There is no specific error message. I'd like to contact Adobe directly via mail in matters of personal payment-things but it seems that this is not possible. That's really bad … Maybe someone can help me here?

        • 1. Re: Update your payment information
          twaritar3263062 Adobe Employee

          Hi Matthias,

           

          Sorry to hear that you are facing troubles while updating your payment information.

           

          Please refer to Managing your Membership FAQ: How do I update my payment information? in order to update your payment information.

           

          You may also contact our support team Support FAQ: How can I contact Adobe for support?  for assistance.

           

          In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

           

          If you still face any difficulty, feel free to update this thread.

           

          Regards,

          Twarita

          1 person found this helpful
          • 2. Re: Update your payment information
            geshons Level 1

            Hi Twarita,

             

            thanks for the fast and friendly answer. Now I found out that "images on demand" (buy a single image) is no longer available. Is it right? If yes, there's a mistake in the user account. There it says (original it's in German):  "Adobe on demand" expired. To activate it again, please update your payment information". I did this, but the error messages didn't dissappear and there was no message like: "Sorry the "Image on demand option is no longer available" …

             

            Your answer was great and friendly, but still I have some problems with adobes way of support. Could you forward my ideas to the right place? Thanks!

             

            1. Please allow attachments (so much easier to explain an issue, especially if I don't know the English expressions of the software-parts and error messages (I'm not English …)
            2. Support in german language would be great :-)
            3. The way to find out, if my question is already been answered must be clearer/nicer/shorter
            4. At the beginning it always seems that there is a way for direct contact, but at the end I often landing in the forum (if it's answered by adobe staff like my question, it's great, but first I think: Oh no, please not!)
            5. Please standardize the support forums (feature request, bug report, support etc.) and make my questions available in my user accountt my questions
            6. The emails must be clearer. I'm not sure if I can answer directly or where I have to click to answer (invision make this great)
            • 3. Re: Update your payment information
              twaritar3263062 Adobe Employee

              Matthias,

               

              Yes, you are not allowed to purchase a single image from Adobe Stock now. I understand that the account is saying that it can be updated again, but this isn't the case, as we have completely discontinued the single image purchase on Adobe Stock.

               

              Thanks for all feedbacks. I will be passing this on to our concerned team.

               

              Can you please let me know if you have issues contacting our support, I can arrange a callback for you in that case?

               

              Regards,

              Twarita

              1 person found this helpful