6 Replies Latest reply on Jul 2, 2018 11:54 AM by twaritar3263062

    'An Error has Occurred' when trying to licence footage

    Blue Juice Video Level 1

      Hi,

       

      Last night I started the process of licencing and downloading 34 videos.  27 went fine, but now if I try and licence either within Premiere, or direct on the Adobe Stock website I just get 'an error has occurred' - nothing more.  Payment details are all fine, I have logged out, logged back in again, but I am simply unable to download any new stock video.  Any ideas? Deadline to deliver video today...

       

      Thanks

       

      Craig