Error to publish prototype

[edsons82724826]

Since Friday e trying publish more than one prototype in my Enterprise Account, but the error need that upgrade my account.

Follow the error message bellow

[Preran]

It looks like you have a starter plan installed on your computer. You can confirm that by seeing the version number of Adobe XD installed.

I would suggest contacting your administrator to verify the licensing for the app on your computer. Your administrator can reach out to Adobe Support directly for assistance in case more help is required.

Do let us know how it goes.

Thanks,

Preran

[edsons82724826]

Preran​ My license is educational, installed on computer. I have 5 brothers with the same problem.

I try create an old version from CCPLauncher, but the application haven't this option for Adobe Xd.

Thanks,

Edson Luiz

[Preran · Accepted solution]

To everyone that is facing this issue, please get in touch with Adobe Customer Care using the following link

Contact Customer Care

Feel free to update this thread if you need more assistance.

Thanks,

Preran

[reescomm]

this link doesn't go anywhere specific!?

[reescomm]

I have the same issue, we have a "Team Account" and XD will not let me publish a prototype without upgrading (nothing to upgrade to.)

I have version 10.0.12.9 installed