6 Replies Latest reply on Jun 27, 2018 5:45 AM by Test Screen Name

    Looking for fix for memory issue of Acrobat Pro 10.1.16 with Windows 10 1803

    hal_ibm Level 1

      Hello there,

       

      a customer of ours is using Acrobat Pro 10.1.16 with latest Windows 10 Pro Version 1803. Probably since having 1803 installed, there is a problem with Acrobat which resembles a problem users of photoshop elements have with Windows 10 1803 and which is described here:

       

      Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

       

      In this post there is a description for a fix which consists of creating a DWORD (32 Bit) named "OverridePhysicalMemoryMB" in HKEY_CURRENT_USER\SOFTWARE\Adobe\Photoshop\120.0

       

      Unluckily this fix is a fix for photoshop elements only, so i can't follow the steps.

       

      Does anybody know, which registry keys have to be created to fix the problem for Acrobat Pro 10.1.16 ?

       

      Kind regards

       

       

      HAL