Camera not working on Chromebook

[nathang51776498]

Hi,

I'm trying to use this app on my Chromebook, but it never accesses the camera. It gives the error "Please switch the app to full screen mode to use the camera". However, even though I go into fullscreen mode it still shows this error.

Is there any way to get this app working on my Chromebook?

[MeenakshiNegi]

Hi Nathang,

Sorry for the delay in response.

The Adobe Scan application is only available for Android and iOS devices.

It may not work on the Chromebook OS version.

Hope the information helps.

Let us know if you have any further queries.

Regards,

Meenakshi

[nathang51776498]

Hi,

The Chromebook supports Android OS and runs Android - I can download the app from play store, it just always shows "Please switch the app to full screen mode to use the camera".

[MeenakshiNegi]

Could you please let us know the Android version you are using on the Chromebook?

Also, please share the screenshot of the error you receive when you try to use the Adobe Scan application.

To share the screenshot,

-Use the Insert image icon as shown below:

- An Insert Image window will open.

- Click on "Choose File" and browse to the location where you have saved the screenshot.

- Select the image file and click on "Open".

- Then click on "Insert Image" tab at the bottom.

Regards,

Meenakshi

[nathang51776498]

I noticed what happened this time was I opened the app, and it gave a message like "Let's give permission to your camera". I pressed OK, but nothing else popped up prompting for camera access like an app normally would. Then it gets stuck on this.

Android version 7.1.1

[MeenakshiNegi]

Hi there,

Sorry for the delay in response.

Did you try to maximize the screen as suggested in the message?

Please check if you still receive the same message.

Would you mind sharing the application version?

Regards,

Meenakshi

[leo_b_2000]

hi! did you find a way to scan from adobe?

thanks by advance

Léo

[solodolot44407467]

No