4 Replies Latest reply on Jul 2, 2018 12:14 PM by twaritar3263062

    Wrong vector file downloaded

    romans85941124

      Hi, I purchased vector file  #155916397 which is a dental logo. The downloaded file is a flower, completely wrong. How do I download the right image.

       

      Please help

        • 1. Re: Wrong vector file downloaded
          twaritar3263062 Adobe Employee

          Hi Roman,

           

          We apologize for the inconvenience caused to you. Let me get this file checked from the concerned team. I will update you as soon as I hear from them.

          Appreciate your patience.

           

          Regards,

          Twarita

          1 person found this helpful
          • 2. Re: Wrong vector file downloaded
            twaritar3263062 Adobe Employee

            Roman,

             

            We have checked the file at our end and can confirm that the vector image is indeed different than what appears in the preview mode. So, I have added 1 image license to your account so that you can use it against a different image.

             

            Hope that helps!

             

            Feel free to update this thread in case of any additional questions.

             

            Regards,

            Twarita

            1 person found this helpful
            • 3. Re: Wrong vector file downloaded
              romans85941124 Level 1

              I needed that vector image specifically. what is the new file number or link for the actual dental logo that i needed to download?

              • 4. Re: Wrong vector file downloaded
                twaritar3263062 Adobe Employee

                Roman,

                 

                I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here. The file ID(155916397) has been removed from the Adobe Stock website as of now,

                 

                I will update this thread if we receive the correct file from the contributor.

                 

                Meanwhile, you can search for a similar image in Adobe Stock website by the specific keywords and can license the same for your use.

                 

                Regards,

                Twarita

                1 person found this helpful