2 Replies Latest reply on Jul 4, 2018 1:21 PM by JohanElzenga

    Cannot download photos to LR Classic on my laptop


      I upgraded from LR 6 to Classic recently and had minimal problems on my desktop.  I then loaded it onto my traveling laptop and just got back from a trip and was not able to download any photos shot with my new Sony a7iii onto my laptop.  I am able to load photos shot with my Nikon D7200 and D800,  When I got home I had no problem downloading to my desktop.  I get a message in the grid view on import "Preview unavailable for this file" and upon completion of the download I get another message "files cannot be opened by LR".  I have made sure I have the latest updates.  Does anyone have any suggestions as to what I need to do to correct this problem?