4 Replies Latest reply on Jul 9, 2018 11:59 AM by twaritar3263062

    Poor quality AI/EPS image

    catherinesuski

      Image number 100416874 has some serious issues. When I downloaded the image I was under the impression it was on a transparent background due to the checkerboard background. However, there is no actual transparency and the actual image size is only about 2" big! I would like a credit.

       

      Screen Shot 2018-07-05 at 11.27.32 AM.png

      Screen Shot 2018-07-05 at 11.27.51 AM.png

        • 1. Re: Poor quality AI/EPS image
          twaritar3263062 Adobe Employee

          Hi Catherine,

           

          Sorry to hear that you are facing troubles with an Adobe Stock file.

           

          Let me get the file( 100416874 ) checked from the product team. I will update this thread once I hear from them.

          Appreciate your patience.

           

          Regards,

          Twarita

          1 person found this helpful
          • 2. Re: Poor quality AI/EPS image
            twaritar3263062 Adobe Employee

            Hi Catherine,

             

            We have tested the image at our end and noticed that the vector image is fine (see screenshot).

             

             

            The background is visible, but you can hide the background colour and checkers.

            Also, the size may be small, but it is a vector file, so you can resize the artwork without problems.

             

            Feel free to update this thread in case of any additional questions.

             

            Regards,

            Twarita

            1 person found this helpful
            • 3. Re: Poor quality AI/EPS image
              catherinesuski Level 1

              I don't think you understand the problem. When removing the checkerboard background (which is most often used to show transparency), the circles around and inside the globe have remnants of black. This should not be.

               

              Yes, of course you scale up a vector but why would you make one so small in the first place? Points to a poor understand of Illustrator by the "artist".

              • 4. Re: Poor quality AI/EPS image
                twaritar3263062 Adobe Employee

                Hi Catherine,

                 

                I understand what you are trying to achieve from the image, however, I would like to inform you that the original file has been uploaded in such a manner by the contributor and has no quality issues as tested by our product team.

                 

                Since there is no way to contact the contributor, feel free to license a different/ similar image from Adobe Stock which suits your requirements.

                 

                Regards,

                Twarita

                2 people found this helpful