Sorry for the trouble with import. It could be an issue with media cache. Clear the media cache & check the issue.
Here are the steps: FAQ: How to clean (delete or trash) media cache files?
Let us know the status.
I managed to make a work around to the issue by using FFMPEG to split the source MP4, it then worked fine. No matter how much cache space I gave the application it would refuse to load anything over 6 hours in length.
You should disable "Enable accelerated h264 decoding (requires rebooting)" in the program preferences, to test.
hello, I have a problem with the import of mp4 files but only with the xiaomi 4k + camera with Media info I saw that it is codec avc1 (avc1 / isom), previously there was no problem and I could work on these files and not a week ago. I uninstalled the entire adobe premiere pro program and it did not help and now I've reinstalled the entire windows and this problem is still there. I am asking for a quick answer, I pay a subscription and I can not work because there is a program error
I have the identical problem with my videos from YI 4k+. I can't import it.
Please help us.
you probably have the latest version of adobe premiere, so please reinstall the older version, back 2 versions back. I did so after consulting the technical department so they told me to do it and now everything works and it is good
Sorry for the delay in response. Glad you found a workaround after consulting our support team.
Have you tried the recommended step? Here are the steps to install previous version: Install previous version of your Creative Cloud app
It is possible to have multiple versions installed in the machine.
I have the same problem with the latest version of Premiere Pro CC that could not read an mp4 from iPhone 6s.
I have installed a previous version of Premier Pro CC2015.3 and it is working...
It is a pity that Adobe's new update is not supporting a very common codec (H264, AAC, mebx, 11.2.1)
Do you have any solution?
Thank you for your answer!