Premiere Pro CC 2015 Launch Crash with 2 Dialogue Box

[jeremy1831]

I have no more ideas on how to fix this problem. I have searched all over the inter net and still unable to find the answer.

My PC spec:

Windows 7

Intel Core i3-4150 CPU @ 3.50GHz

8GB RAM

64-bit

NVIDIA GeForce 9800 GT

Everytime I want to launch PPro, it always shows me this

it says:

Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Pro.exe

  Application Version: 9.0.0.247

  Application Timestamp: 5570309b

  Fault Module Name: ImageRenderer.dll

  Fault Module Version: 9.0.0.247

  Fault Module Timestamp: 55700e0c

  Exception Code: c000001d

  Exception Offset: 00000000001c96c2

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1057

  Additional Information 1: 0b2d

  Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350

  Additional Information 3: adbd

  Additional Information 4: adbdd4f90b074f2b77defbee82bf368a

And after this dialogue box is closed, it shows another one

it says:

Problem Event Name: APPCRASH

  Application Name: Adobe QT32 Server.exe

  Application Version: 9.0.0.247

  Application Timestamp: 55702f86

  Fault Module Name: ImageRenderer.dll

  Fault Module Version: 9.0.0.247

  Fault Module Timestamp: 55700f02

  Exception Code: c000001d

  Exception Offset: 001bca23

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I have installed latest QuickTime 7, downloaded all Microsoft Visual cc. And still doesnt work.

I hope someone has an idea on how to fix my problem. Thank you very much

[juanmario]

A thread with the same error:

Crash on Launch - ImageRenderer.dll

You have the version 2015.0, I recommend you update, the latest version is 2015.3.1

[jeremy1831]

I have tried as suggested, unluckily it doesn't affect anything at all. My PPro keeps making the same 2 dialogue boxes.

[juanmario]

If you had already installed the QT when the error started, I advise you to uninstall it and reinstall it, it is a brief process, do not select the repair option.

I still suggest you update, there are bug fixes.

[jeremy1831]

I have tried your advice. Still no results. Thx btw

[Kevin-Monahan]

Hi Jeremy,

What did you end up doing?

Thanks,
Kevin