5 Replies Latest reply on Jul 19, 2018 5:12 PM by Kevin-Monahan

    Premiere Pro CC 2015 Launch Crash with 2 Dialogue Box

    jeremy1831

      I have no more ideas on how to fix this problem. I have searched all over the inter net and still unable to find the answer.

       

      My PC spec:

      Windows 7

      Intel Core i3-4150 CPU @ 3.50GHz

      8GB RAM

      64-bit

      NVIDIA GeForce 9800 GT

       

      Everytime I want to launch PPro, it always shows me this

      1.JPG

      it says:

      Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Pro.exe

        Application Version: 9.0.0.247

        Application Timestamp: 5570309b

        Fault Module Name: ImageRenderer.dll

        Fault Module Version: 9.0.0.247

        Fault Module Timestamp: 55700e0c

        Exception Code: c000001d

        Exception Offset: 00000000001c96c2

        OS Version: 6.1.7600.2.0.0.256.1

        Locale ID: 1057

        Additional Information 1: 0b2d

        Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350

        Additional Information 3: adbd

        Additional Information 4: adbdd4f90b074f2b77defbee82bf368a

       

      And after this dialogue box is closed, it shows another one

      2.JPG

      it says:

      Problem Event Name: APPCRASH

        Application Name: Adobe QT32 Server.exe

        Application Version: 9.0.0.247

        Application Timestamp: 55702f86

        Fault Module Name: ImageRenderer.dll

        Fault Module Version: 9.0.0.247

        Fault Module Timestamp: 55700f02

        Exception Code: c000001d

        Exception Offset: 001bca23

        OS Version: 6.1.7600.2.0.0.256.1

        Locale ID: 1057

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

       

      I have installed latest QuickTime 7, downloaded all Microsoft Visual cc. And still doesnt work.

      I hope someone has an idea on how to fix my problem. Thank you very much