0 Replies Latest reply on Apr 24, 2008 4:16 PM by KC in Colorado

    RoboHELP 6 Crashes When Importing Word 2003 File

    KC in Colorado Level 1
      Discovered this today by accident (after modifying a Word 2003 file that I was previously able to import to "test" Help files using both RH HTML and RH for Word (both V6) and thought I'd report it because it appears to be a bug:

      If you select the following option in the Word file that you are importing, RoboHelp will crash during the import:

      Tools, Options, General tab, Web Options, Files tab, Organize supporting files in a folder

      When you do the Import Word file action from RoboHelp, it starts the import then issues a Microsoft C++ Debug Library message box that says:

      Debug Error!
      Program: C:\Program Files\Adobe\RoboHelp 6.0\RoboHTML\RoboHTML.exe
      abnormal program termination
      (Press Retry to debug the application)

      Abort Retry Ignore

      Doesn't matter what you select. RoboHELP crashes and the Word file is not imported.

      Wanted to report this here in case someone else runs into this. It cost me a lot of time today.

      KC