8 Replies Latest reply on Jul 12, 2018 3:33 PM by Gutterfish

    Computer not compatible for Media Encoder

    sophiar96214908 Level 1

      Im trying to export an after effects video, but Im unable to use the media encoder to export.

       

      Its saying I need a Mac 10.11 or higher to download, and when I went to update my computer I have the most recent update... this computer is only 4 years old so I cant imagine that Creative cloud is too advanced for my software.

       

      Does anyone have any advice on downloading the media encoder or alternative exporting options?

      >>> Ive already tried importing my file into premiere with no luck

       

      Thanks!