2 Replies Latest reply on Jul 13, 2018 7:00 AM by j. jeffreyh82808373

    Adobe Acrobat Pro 2017.011.30096

    j. jeffreyh82808373 Level 1

      Fill and Sign not working any longer, has worked fine this past week. When selected, PDF document disappears when Fill and Sign option open. But when Fill and Sign closed, document reappears. Also, when I open a PDF attachment from an email, go to File/Save As and the Save As PDF box pops up, it is blank with no drive locations to choose where to save the PDF file.

        • 1. Re: Adobe Acrobat Pro 2017.011.30096
          Adorobat Adobe Employee

          Hi,

           

          As per the issue description mentioned above, fill and sign not working in Acrobat Pro, is that correct?

           

          Could you try rebooting the machine once if you haven't already and check if that helps?

          Also, try following troubleshooting steps:

          • Open up Acrobat's preferences, Edit>Preferences
          • Then go to the "General" category and deselect "Show online storage when saving files"

           

          Also, let us know operating system installed on the machine?

           

          Let us know if you need any help.

          Shivam

          2 people found this helpful
          • 2. Re: Adobe Acrobat Pro 2017.011.30096
            j. jeffreyh82808373 Level 1

            Tech support deleted the program and reinstalled it.  The reinstalled version now works again.  Not sure if the recent update on Windows 10 caused the issue or not.  Thanks.

            1 person found this helpful