7 Replies Latest reply on Jul 17, 2018 8:31 AM by Anthony_Weller

    Images not presented as HiDPI

    Anthony_Weller

      Can Anyone help please.
      I have a lot of images on my Muse website which is a HiDPI site. All of the images are scaled correctly to be x2 the size at which they are presented. However some image look blurry on a hi-res screen and when I check those images, the image status it says it is 'normal' rather than HiDPI. anthony weller muse problem_fairmont_ajman.jpg

      This is one of the problem images - most are okay with the Status as 'HiDPI (2x)'

      If anyone could help, I would be very grateful.

       

      Anthony

        • 1. Re: Images not presented as HiDPI
          Günter Heißenbüttel Adobe Community Professional

          Could you please place one of these images into a newly created .muse file, upload this .muse file together with the original image to Dropbox or a similar file sharing service and post the download link here? Then we can have a look.

          (If this image is private, you can fill it completely with white or black.)

          1 person found this helpful
          • 2. Re: Images not presented as HiDPI
            ankushr40215001 Level 7

            Hi Anthony,

             

            While curating this forum I came across your thread.

            Just wanted to follow up on your issue weather has it been resolved by any way?

             

            If not, then please do share us your .muse file as asked by our expert above so we can help fixing your issue.

             

             

            Thanks,

            Ankush

            • 3. Re: Images not presented as HiDPI
              Anthony_Weller Level 1

              Hi

              Sorry about the delayed reply, a commission turned up.

              This is a .muse file created by copying my entire website and then whittling it down to one portfolio with a slideshow where I have included a few images – some which display the problem and some which don’t. This is the link:

              https://we.tl/KmDFiEQ5vY

               

              I have discovered a workaround where I make the original image two pixels bigger in both dimensions – and this seems to have the desired effect.

              Let me know if you need anything else.

               

              Thanks

              Anhthony

              • 4. Re: Images not presented as HiDPI
                Günter Heißenbüttel Adobe Community Professional

                If you read my post (answer 1) exactly, you will see, that your file doesn’t help to solve the issue.

                Without one original image, the asset panel only shows question marks and no HiDPI indicators – what is clear and expectable: How should Muse find out, if the (not present) asset has the required pixel dimensions?

                So: Please

                • reduce your slide show to only one image, to save download and analysing time, just as I asked for in my answer posting, and
                • add the original image (as I asked for too).

                Otherwise support won’t be possible.

                By the way: If we are talking about 1 or 2 pixels, which make the difference, you are probably dealing with mathematical rounding errors. Upsize the image in question by 1, 2 px, and you are done.

                • 5. Re: Images not presented as HiDPI
                  Anthony_Weller Level 1

                  As requested - two files. The image would appear to be exactly double the pixel dimensions to the displayed:

                  https://we.tl/XULMezollZ

                  • 6. Re: Images not presented as HiDPI
                    Günter Heißenbüttel Adobe Community Professional

                    As I said (and you’ve already discovered: Reduce the image size by 1 single pixel and all works fine. The „2x“ indicator will appear at once in the „Assets“ next to the image name.

                    This is a typical – and sometimes unavoidable – mathematical rounding error. In image editing you have in many situations to live with this.

                     

                    One more information:

                    Your .muse file has about 300 MB(!!). If you delete the phone and tablet pages, the page and browser backgrounds, the images used in graphic styles and the upload files, the file has a really handy size of 1,6 MB.

                    Really don’t know, why such large files are send to us to investigate. Preparing the files for helpers – especially if literally requested – should be a matter of course. Simply call it cooperation …

                    • 7. Re: Images not presented as HiDPI
                      Anthony_Weller Level 1

                      Thanks for your help.
                      Anthony