1 Reply Latest reply on Jul 16, 2018 4:19 AM by Adorobat

    Create new profile when emailing

    craigb36097816 Level 1

      HI

      Error emailing using Acrobat

       

      A dialog box appears "Create new profile" then box to type in profile name

       

      is this an Outlook or Adobe issue?

       

      thanks

        • 1. Re: Create new profile when emailing
          Adorobat Adobe Employee

          Hi Craigb,

           

          As per the issue description mentioned above, you are facing issue when trying to create a new outlook profile in Acrobat, is that correct?

           

          Could you try following troubleshooting steps:

          1- Reboot the machine once if you haven't already and try again.

          2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and check.

          3- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

           

          Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

          What the complete steps you are taking to create a new outlook profile in Acrobat?

           

          Let us know if you need any help.

          Shivam

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