9 Replies Latest reply on Jul 15, 2018 6:55 AM by Just Shoot Me

    Lightroom 5 will not let me sign in to my Adobe account

    jerrac Level 1

      I have Lightroom 5.7.1 on my Windows 10 64bit desktop. I've been trying to sign into it via the "Get started with Lightroom mobile" drop down without any luck. After I enter my password, the popup screen just kinda grey's out. It does the same thing when I try to used my Google account.

       

      Here's a screenshot:

      lightroomfailedsigning.jpg

      Since I'm able to post this using the same account as I'm trying to sign in with in LR, it's obviously not something to do with me messing up my password. I copy and paste from my password manager.

       

      I have tried shutting down LR completely and trying again.

       

      So, any suggestions?

       

      Thanks!

        • 1. Re: Lightroom 5 will not let me sign in to my Adobe account
          dj_paige Level 10

          Do you have a subscription to Lightroom, or did you purchase Lightrooom 5 without a subscription?

          • 2. Re: Lightroom 5 will not let me sign in to my Adobe account
            jerrac Level 1

            No subscription. I have a full, normal, license.

             

            Um, how would that cause this error? If it requires a subscription, I'd expect a message to pop up explaining that when I log in. Not for it to just die.

            • 3. Re: Lightroom 5 will not let me sign in to my Adobe account
              dj_paige Level 10

              Then you should NOT sign in. Why are you even trying?

              • 4. Re: Lightroom 5 will not let me sign in to my Adobe account
                DdeGannes Adobe Community Professional

                Quote "No subscription. I have a full, normal, license."

                There are no mobile features available with your license.

                Thats the way it has been since the introduction of the mobile applications for the past couple of years. The last update to the perpetual License applications was LR 6.14 in December 2017. The license for LR 6.14 is still available as a paid upgrade from LR 5 but there will be no further updates.

                The latest version of LR Classic CC 7.x is only available as a subscription application as is the completely new application of LR CC 2018. You can get information as to how developments over the past years at the link below.

                Lightroom Journal | Tips and advice straight from the Lightroom team.

                 

                 

                • 5. Re: Lightroom 5 will not let me sign in to my Adobe account
                  JimHess Adobe Community Professional & MVP

                  jerrac  wrote

                   

                  No subscription. I have a full, normal, license.

                   

                  Um, how would that cause this error? If it requires a subscription, I'd expect a message to pop up explaining that when I log in. Not for it to just die.

                  It didn't just "die". You're expecting it to respond to something that it isn't programmed to respond to. Lightroom 5 isn't supposed to provide access to linking collections to the web. In a sense, Lightroom 5 is ancient software, so far behind the times that it cannot respond or react to what you are expecting it to react to. Lightroom 5 doesn't know what it is supposed to do.

                  • 6. Re: Lightroom 5 will not let me sign in to my Adobe account
                    jerrac Level 1

                    I wanted to experiment with the sync feature of the mobile app before deciding on getting a subscription.

                     

                    > It didn't just "die". You're expecting it to respond to something that it isn't programmed to respond to.

                    Then why does the option even exist?

                     

                    > Lightroom 5 is ancient software...

                    It's only 5 years old. It's desktop software. 5 years is not ancient. Especially when it costs as much as Adobe charged.

                     

                    Anyway, I would appreciate a clear response about the problem I'm actually having. Not one about my lack of a subscription.

                     

                    If the lack of a subscription is the reason, then I'd appreciate a better response. Something like "it's a bug that isn't going to get fixed, here's a link to documentation about LR 5 not supporting that feature."

                    • 7. Re: Lightroom 5 will not let me sign in to my Adobe account
                      JimHess Adobe Community Professional & MVP

                      Lightroom 5 IS ancient software. Development and support for it ceased when Lightroom 6/2015 began and that software is no longer being developed nor supported because it has been replaced by yet another upgrade. Additionally, so many of the cameras that are in use today are not supported by Lightroom 5 as far as the raw files are concerned. And those newer cameras never will be supported.

                       

                      I'm not going to look for any documentation stating that Lightroom 5 doesn't support linking with the web because that functionality wasn't even considered with Lightroom 5. So why would there be documentation suggesting that the functionality wasn't supported?

                      • 8. Re: Lightroom 5 will not let me sign in to my Adobe account
                        dj_paige Level 10

                        jerrac  wrote

                         

                        I wanted to experiment with the sync feature of the mobile app before deciding on getting a subscription.

                        Then try the 7-day free trial to Lightroom Classic CC.

                         

                        Anyway, I would appreciate a clear response about the problem I'm actually having. Not one about my lack of a subscription.

                         

                        This feature is only available to people with a subscription (or the 7-day free trial of Lightroom Classic CC).

                         

                        Something like "it's a bug that isn't going to get fixed

                        It's not a bug. That's the way it was designed, if you have a subscription, you have this feature. If you don't have the subscription, you can't use this feature.

                         

                        here's a link to documentation about LR 5 not supporting that feature.

                         

                        You can look for documentation just as easily as we can. Those of us here in this forum who lived through this and were reading Adobe comments regularly know about the difference between subscription and non-subscription versions of Lightroom.

                        • 9. Re: Lightroom 5 will not let me sign in to my Adobe account
                          Just Shoot Me Adobe Community Professional

                          Actually once Adobe came out with LR CC 2015, AKA LR V6 perpetual License, all support stopped for LR 5 including any Sync to the Web feature that went along with it. The Perpetual licensed version of LR CC 2015, LR 6, never had the sync feature enabled. To have that you had to have a subscription to LR CC 2015.  The same is true for LR CC 2015. Once Adobe came out with LR Classic CC, Version 7 (Desktop Centric version), all sync features of LR CC 2015 stopped working. If you have a subscription you should of upgraded to the newer version of LR and all support for the older version stopped.

                           

                          If you want to test LR CC Mobile then do so on your phone and or pad and if you want to test it on the desktop then install the desktop version of LR CC Cloud Centric on your desktop/notebook computer.