1 Reply Latest reply on Jul 15, 2018 6:51 PM by alank99101739

    When exporting from AC with adobe media encoder it s says faild to launch

    donkeyb81802068

      Hello,

       

      I am new at adobe word, and here is the problem I have. When I try to export the video from adobe character with adobe media encoder, they are both 2018 version, there is a problem saying can not launch adobe media encoder.

       

      What can I do please help

       

      Rok

        • 1. Re: When exporting from AC with adobe media encoder it s says faild to launch
          alank99101739 Level 5

          Do you see adobe media encoder come up At all? I sometimes get encodings fail inside AME after it starts up. Exiting and restarting character animator solves this for me.

           

          Can you run adobe menia encoder directly? You can run it from the adobe launcher app directly. If it fails, is there an error message?

           

          Otherwise have you tried reinstalling the software in case something got corrupted?

           

          Otherwise can you share your hardware here? I wonder if you are running out of memory. Eg in Windows you can bring up task manager and check free memory. If this is a problem try closing other programs.

           

          also, please report back the exact version of character animator and adobe media encoder from the about menu.

           

          thx!