4 Replies Latest reply on Jul 24, 2018 7:12 AM by Vovenciya

    All my documents are disappeared.

    Vovenciya Level 1

      I’m testing iOS 12 beta2. Once upon the time I’ve opened app and all my files disappeared. If my iPhone7 connected to PC than I can see my files in iTunes. But not in the app. I tried to uninstall application an install it again and loaded all documents as well but it doesn’t help. I’m looking in locals etc.

        • 1. Re: All my documents are disappeared.
          emil.mütze Level 1

          This happened to me just today. I guess there must be something wrong either with the beta2 of IOS12 or the compatibility of the Adobe App. I can even open new documents and save them to the app, but when I go back to files there is nothing.

           

          DO NOT UNINSTALL AND THEN INSTALL THE APP!! It just deletes the documents (you obviously can’t see on the phone) in Local but it does not fix the issue.

           

          Hope they will get this fixed.

          • 2. Re: All my documents are disappeared.
            MobileDeveloperCK Adobe Employee

            Hi,

             

            Sorry for the inconvenience caused by the compatibility issue with Acrobat and iOS 12 Beta.

             

            We are actively investigating the problem.  Here's what we know so far.

             

            • The problem is unique to Acrobat and iOS 12 Beta.  (The problem does not happen with Acrobat on iOS 11.x or 10.x.)
            • Your documents are not lost.  The documents are still intact on your device or cloud.  Acrobat does not correctly display the existing documents in the file listing user interface due to layout issues with iOS 12 Beta.
            • Uninstalling and reinstalling Acrobat will not fix the problem with iOS 12.

             

            We'd highly recommend against uninstalling Acrobat. You will lose all your local documents and other app data if you uninstall Acrobat.

             

            As a workaround, you can access your local documents using the Files app on iOS 12.

            ios11-files-app-icon.png

            1. Launch the Files app.
            2. Go to Browse.
            3. Tap "On My iPhone" / "On My iPad".
            4. Go to the Adobe Acrobat folder.
            5. Tap to open a document in the folder.  The document will be opened in Acrobat.

            Files app Browse.png

            Files app Adobe Acrobat.png

             

             

            Please note that you can open the documents that are stored on your iPhone/iPad using the Files app.  To open the documents stored in Document Cloud or Creative Cloud, please use the web interface in the meantime.

             

            https://cloud.acrobat.com/

             

            We will post again when we have a fix for the problem.

             

            Thank you for your patience.

            • 3. Re: All my documents are disappeared.
              MobileDeveloperCK Adobe Employee

              Hi Vovenciya, emil.mütze,

               

              We just released Acrobat Reader 18.07.30 to the App Store on July 23, 2018.

               

              This version contains the fix for the display glitch that occurred only on iOS 12 Beta.  All of your existing documents should reappear in Recent, Local, Document Cloud, and Dropbox.

               

              Please let us know if it works for you.

               

              We apologize for the inconvenience caused.

              • 4. Re: All my documents are disappeared.
                Vovenciya Level 1

                I would like to thank you all for assistance! Everything works great