5 Replies Latest reply on Jul 19, 2018 7:28 AM by susannek72888639

    Premiere Pro crashes when I try to show imported media

    susannek72888639

      Hello,

      i downloaded Premiere Pro last Month and it still not works. Always when I try to show media, that I imported the Programm crashes and sends me this crash report:

       

       

       

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Premiere Pro" applicationVersion="12.1.1" build="10">
      <time year="2018" month="7" day="16" hour="16" minute="56" second="15"/>
      <user guid="40bc523e-4fa4-4f0f-86c4-98545ebdf8ed"/>
      <system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="8107" machine="Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2592 MHz"/>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFDEB9746FF">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FFDEB9746FF" symbolname="ApplyCompatResolutionQuirking"/>
      <stackStatement index="1" address="0x00007FFDEB9BB951" symbolname="DXGIGetDebugInterface1"/>
      <stackStatement index="2" address="0x00007FFDEB9BC9C1" symbolname="DXGIGetDebugInterface1"/>
      <stackStatement index="3" address="0x00007FFDEB99554A" symbolname="DXGID3D10CreateLayeredDevice"/>
      <stackStatement index="4" address="0x00007FFDEB97436F" symbolname="ApplyCompatResolutionQuirking"/>
      <stackStatement index="5" address="0x00007FFDEB962ECD" symbolname="DXGIReportAdapterConfiguration"/>
      <stackStatement index="6" address="0x00007FFDEB962DBF" symbolname="DXGIReportAdapterConfiguration"/>
      <stackStatement index="7" address="0x00007FFDEB971BDD" symbolname="ApplyCompatResolutionQuirking"/>
      <stackStatement index="8" address="0x00007FFDEB9B519C" symbolname="DXGIGetDebugInterface1"/>
      <stackStatement index="9" address="0x00007FFDEB9B4E6F" symbolname="DXGIGetDebugInterface1"/>
      <stackStatement index="10" address="0x00000000757CB8CE" symbolname="DrvPresentBuffers"/>
      <stackStatement index="11" address="0x00000000757F5E90" symbolname="DrvPresentBuffers"/>
      <stackStatement index="12" address="0x00000000757F4FCC" symbolname="DrvPresentBuffers"/>
      <stackStatement index="13" address="0x00000000757D6C5B" symbolname="DrvPresentBuffers"/>
      <stackStatement index="14" address="0x00000000757F6DDD" symbolname="DrvPresentBuffers"/>
      <stackStatement index="15" address="0x00000000758DDC0D" symbolname="DrvPresentBuffers"/>
      <stackStatement index="16" address="0x00000000758E933E" symbolname="DrvPresentBuffers"/>
      <stackStatement index="17" address="0x00000000758FE01C" symbolname="DrvPresentBuffers"/>
      <stackStatement index="18" address="0x000000007579B94E" symbolname="DrvValidateVersion"/>
      <stackStatement index="19" address="0x00000000758BFE52" symbolname="DrvPresentBuffers"/>
      <stackStatement index="20" address="0x00000000758A184D" symbolname="DrvPresentBuffers"/>
      <stackStatement index="21" address="0x00000000758A1117" symbolname="DrvPresentBuffers"/>
      <stackStatement index="22" address="0x00000000757ACA16" symbolname="DllMain"/>
      <stackStatement index="23" address="0x00000000757ACB85" symbolname="DllMain"/>
      <stackStatement index="24" address="0x00000000757AC96E" symbolname="DllMain"/>
      <stackStatement index="25" address="0x00000000757AC466" symbolname="DllMain"/>
      <stackStatement index="26" address="0x0000000075795AAC" symbolname="DrvSwapLayerBuffers"/>
      <stackStatement index="27" address="0x00000000757AEAA7" symbolname="DllMain"/>
      <stackStatement index="28" address="0x0000000075551DC1" symbolname="unknown"/>
      <stackStatement index="29" address="0x0000000075551C20" symbolname="unknown"/>
      <stackStatement index="30" address="0x00000000757A0D6B" symbolname="DrvValidateVersion"/>
      <stackStatement index="31" address="0x00007FFDEFD23034" symbolname="BaseThreadInitThunk"/>
      <stackStatement index="32" address="0x00007FFDF0931431" symbolname="RtlUserThreadStart"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="RAX" value="0x0000000042929010"/>
      <register name="RBX" value="0x0000000042929010"/>
      <register name="RCX" value="0x0000000000000000"/>
      <register name="RDX" value="0x0000000000000000"/>
      <register name="RSI" value="0x0000000000000003"/>
      <register name="RDI" value="0x0000000042929010"/>
      <register name="RSP" value="0x000000002572C450"/>
      <register name="RBP" value="0x000000002572C559"/>
      <register name="RIP" value="0x00007FFDEB9746FF"/>
      <register name="EFL" value="0x0000000000010202"/>
      <register name="LastExceptionToRip" value="0x0000000000000000"/>
      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
      </registerSet>

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      </crash>

      </crashreport>

       

      If somebody knows, who I can fix this Problem, please write me the solution…