Copy link to clipboard
Copied
When I try to access Libraris through Bridge I am told I have to install Creative Cloud in order to access the Libraries. But I have Creative Cloud and I am signed in.
Hi Andrew, we also have a help document that might be useful Creative Cloud Libraries panel stopped working.​ Let us know if that resolves your issue.
Copy link to clipboard
Copied
Hi Anderw,
Please reboot your system . This should fix your issue. Please let us know if you are still facing this issue.
Thanks,
Avinash
Copy link to clipboard
Copied
Just tried that & it hasn't worked
Copy link to clipboard
Copied
Hi Andrew,
That's strange!
Please post a screenshot of the error message here.
Also, can you try to sign out of the Creative cloud app and sign back in with same Adobe ID which is used in Bridge?
Do share the outcome.
Regards,
Sheena
Copy link to clipboard
Copied
Screenshot attached showing error message. If you can't read it says "To use Creative Cloud Libraries please install the Creative Cloud Application. Get it now" I have tried logging out and back in and re-booting my computer.
Copy link to clipboard
Copied
Andrew, please try to check with the different network connection.
I believe that the current network might have firewalls enabled which are preventing the CC libraries to load.
Copy link to clipboard
Copied
Hi Andrew, we also have a help document that might be useful Creative Cloud Libraries panel stopped working.​ Let us know if that resolves your issue.