1 Reply Latest reply on Jul 19, 2018 9:41 AM by twaritar3263062

    Where is my file ?

    skydream45

      Hello, I'm french, sorry for my English.

       

      I have buy a license with 10 downloads.

       

      But on my library, I only have 5 files.

       

      Can you tell me how to find my others downloads please ?

       

      Thanks.

        • 1. Re: Where is my file ?
          twaritar3263062 Adobe Employee

          Hi Philippe,

           

          I see you have an Adobe account under the same ID as with forums.

           

          I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month (one-year) plan on 19 July 2018.

          It seems that you were allocated 10 images for the month of July, and you have already downloaded 8 out of these 10.

           

          The downloaded images can be viewed in the license history.  Please follow the steps as mentioned below:

           

          • Go to stock.adobe.com
          • Click on the license history from the drop-down.

          Below is the screenshot:

           

           

           

           

          Feel free to update this thread in case of any additional questions.

           

          Regards,

          Twarita

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