18 Replies Latest reply on Aug 1, 2018 2:54 AM by JohanEl54

    Lightroom Classic CC

    korinnag18031546 Level 1

      Hello,

       

      I wanted to use only Lightroom Classic CC for editing my pictures, but also upload full resolution originals to the cloud. So I chosed to upload all my pictures with Lightroom CC. But when I open Lightroom Classic CC, it doesn't download the pictures from the cloud. It is synced and shows that around 300 GB are used. Why won't it show me the pictures? I already tried reinstalling Lightroom Classic CC and signing in and out of the Creative Cloud.

       

      Greetings!

        • 1. Re: Lightroom Classic CC
          JohanEl54 Adobe Community Professional

          Was Lightroom Classic already synced? If so, then this is expected behavior. Lightroom Classic synced the images to the cloud as smart previews. Uploading them via Lightroom CC will replace the previews by originals. There is no reason for Lightroom Classic to download these originals again, because it already has the originals.

          • 2. Re: Lightroom Classic CC
            korinnag18031546 Level 1

            Thank you so much already. To your question: No, my Lightroom Classic CC Library is empty. I had pictures imported there, but deleted them all (of course I had a backup) to restart the importing process with Lightroom CC.

            • 3. Re: Lightroom Classic CC
              korinnag18031546 Level 1

              Oh, and yes it was already synced. But as I wrote, I deleted all pictures there and imported them to Lightroom CC. I expected them to be added to the Lightroom Classic CC Library then, since the two programs are synced.

              • 4. Re: Lightroom Classic CC
                JohanEl54 Adobe Community Professional

                korinnag18031546  wrote

                 

                Oh, and yes it was already synced. But as I wrote, I deleted all pictures there and imported them to Lightroom CC. I expected them to be added to the Lightroom Classic CC Library then, since the two programs are synced.

                If you delete synced images from Lightroom Classic, they will also be deleted from the cloud. So the problem may be a 'chicken and egg' situation. If the original was uploaded before you deleted that same image in Lightroom Classic, then the original was probably deleted from the cloud. If the original was uploaded after you deleted it in Lightroom Classic, then it should come back... The images won't be downloaded to the original location however, so maybe you are just looking in the wrong place?

                • 5. Re: Lightroom Classic CC
                  korinnag18031546 Level 1

                  Well, I deleted the synced images from Lightroom Classic CC but they still were in Lightroom CC. So I made sure to delete them from there as well. There were no pictures anymore in Lightroom CC or Lightroom Classic CC when I started to import everything again in Lightroom CC. I checked on the Web Version and on my Mobile Version. Where would the original images be downloading then? They still don't even appear in Lightroom Classic CC. Ho can I make sure to have the pictures in my Lightroom Classic CC Version?

                  • 6. Re: Lightroom Classic CC
                    JohanEl54 Adobe Community Professional

                    korinnag18031546  wrote

                     

                    Well, I deleted the synced images from Lightroom Classic CC but they still were in Lightroom CC. So I made sure to delete them from there as well. There were no pictures anymore in Lightroom CC or Lightroom Classic CC when I started to import everything again in Lightroom CC. I checked on the Web Version and on my Mobile Version. Where would the original images be downloading then? They still don't even appear in Lightroom Classic CC. Ho can I make sure to have the pictures in my Lightroom Classic CC Version?

                    Is the Lightroom Classic catalog synced and is the sync not paused? If so, the cloud images should be downloaded automatically.

                    • 7. Re: Lightroom Classic CC
                      korinnag18031546 Level 1

                      It is synced and it's not paused. But nothing is downloading. What can be the reason of that?

                      • 8. Re: Lightroom Classic CC
                        JohanEl54 Adobe Community Professional

                        Maybe the 'Sync.lrdata' file still contains the info that all photos are synced. Delete this file and start Lightroom again.

                        On a Macintosh this file is here: <user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

                        On Windows it's at: C:\Users\"yourusername"\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

                         

                        The Mac <user./Library folder is sometimes hidden. If you don't see it, then press Cmd-Shift-L while you are in the Finder.

                        • 9. Re: Lightroom Classic CC
                          korinnag18031546 Level 1

                          Okay, that sounds like a possible reason. I couldn't find the file. I looked at the path you sent, nothing there (it didn't even show the Library folder in my user folder, even when I tried the combination you said, only a library folder on my Macintosh HD that didn't contain an Adobe folder) and I searched for it with Spotlight without a result. Do you have other idea where the file could be? I only found these documents:

                          Screen Shot 2018-07-21 at 11.43.59.png

                          Could it be any of them? No Cache folder I found with Spotlight search shows me any result connected to Adobe or Lightroom.

                          • 10. Re: Lightroom Classic CC
                            JohanEl54 Adobe Community Professional

                            You are looking in entirely the wrong place. Your screenshot shows your Lighroom catalog folder. That is not where I told you to look for this file. The key-combo should have opened the Library folder right away.

                             

                            Another way of going to the user/Library folder is to select the “Go” menu in the Finder, and then hold down the shift-key. The Library should then appear as a menu item. On older MacOS versions it’s the Option key.

                             

                            BTW, when you’ve found that file, then quit Lightroom first. You screenshot indicates that Lightroom was running when you took it.

                            • 11. Re: Lightroom Classic CC
                              korinnag18031546 Level 1

                              I still can't find the file you were talking about. My user folder only contains these elements (even though I tried the keyboard combination you told me):

                               

                              Screen Shot 2018-07-25 at 22.25.11.png

                              When I go to the Go-menu of the finder, the library doesn't appear even though I held down the shift-key. It still looked like this:

                              Screen Shot 2018-07-25 at 22.26.49.png

                               

                               

                              On my computer hard drive there's a folder that contains this:

                              Screen Shot 2018-07-25 at 22.28.09.png

                               

                               

                              But the Caches folder in the Library folder only contains these items:

                              Screen Shot 2018-07-25 at 22.28.54.png

                               

                              What am I doing wrong?

                              • 12. Re: Lightroom Classic CC
                                JohanEl54 Adobe Community Professional

                                That is the wrong Library folder. There are two of them; the system Library folder (shown here), and the user Library folder inside your Home folder. Have you also tried holding the Option key rather than the shift key (like I said you need to do with an older MacOS version)?

                                • 13. Re: Lightroom Classic CC
                                  korinnag18031546 Level 1

                                  Yes I did and nothing happened (the Option key is the alt key on my keyboard, right?).

                                   

                                  Edit: I don't know what went wrong before, but this time it worked and I could find the library in the Go menu. I will write if they sync now.

                                  • 14. Re: Lightroom Classic CC
                                    JohanEl54 Adobe Community Professional

                                    korinnag18031546  wrote

                                     

                                    Yes I did and nothing happened (the Option key is the alt key on my keyboard, right?).

                                    Yes. I'm not sure why that would not work, because there definitely is a user Library folder. Without it your Mac would not work. I'm still in the dark which version of MacOS X you use, but here's another method that might work: Open your Home folder and choose 'View - Show View Options' in the Finder (or hit Cmd-J). At the bottom of the dialog you should see an option to make the Library folder visible.

                                     

                                    Lightroom.jpg

                                    • 15. Re: Lightroom Classic CC
                                      korinnag18031546 Level 1

                                      I found the file, deleted it and now its kind of syncing. Just it's not at all all pictures from Lightroom CC. Is there any reason why it wouldn't sync all pictures?

                                      • 16. Re: Lightroom Classic CC
                                        JohanEl54 Adobe Community Professional

                                        No, it should sync everything. It's often a mystery why that does not always happen.

                                        • 17. Re: Lightroom Classic CC
                                          korinnag18031546 Level 1

                                          Would it help to wipe clean everything, all data, so it would be like starting Lightroom for the first time? How could that be done? Already tried deleting my old Lightroom Classic Library and reinstalled Lightroom Classic, but it doesn't seem to change. It is apparently skipping a lot of pictures (number of syncing images is dropping, but no pictures are added to the Library).

                                          • 18. Re: Lightroom Classic CC
                                            JohanEl54 Adobe Community Professional

                                            Reinstalling Lightroom Classic is useless, because that doesn’t wipe the data. Cleaning up everything might help, but then again it may not. The problem seems to be with one or more images online, otherwise deleting the sync.lrdata would have solved it already.