3 Replies Latest reply on Dec 4, 2018 2:20 PM by Rebecc339

    Adobe Resource Synchronizer

    dkronbach Level 1
      My issue is that I keep getting the following pop-up when I am creating or updating a PDF:

       

       

       

      AdobeResourceSynchronizer wants to use your confidential information stored in “v3.services.arobat.com

       

       

      It requires I put in my password but the one that is currently in my keychain is not acceptable. I have not been able to figure out how to retrieve or change the password so I just keep hitting “deny” access in order to go on with my work. What is Adobe Resource Synchronizer all about and what “confidential information” is stored there that might be useful for me to access?

       

      I am using Acrobat XI version 11.0.23 on a MacBook Pro.

        • 1. Re: Adobe Resource Synchronizer
          Adorobat Adobe Employee

          Hi Dkronbach,

           

          As per the issue description mentioned above, you are getting Adobe resource synchronizer pop-up on your mac machine when trying to create or updating a PDF , is that correct?

           

          As you mentioned, your current password is not acceptable when entering in keychain prompt, try resetting the password using the steps given in the following link: Change or reset the password of a macOS user account - Apple Support

           

          You may also refer to the following forum thread discussing the similar issue:

          Adobe ResourceSynchronizer key-chain popup || Adobe Reader || Mac

           

          Let us know if you need any help.

          Shivam

          1 person found this helpful
          • 2. Re: Adobe Resource Synchronizer
            si-boneGFX Level 1

            I just disabled the Adobe Resource Synchronizer in the Login Items list. Before that, this is what I observed on my Mac: At every single startup the Acrobat "Recent" window (sometimes populated, some other times blank) would pop-up and go away/quit almost instantly (it took a few startups for me to realize that it was an Acrobat window). Next, my Mac's cursor would become invisible and reappeared again when I managed to click on, for example, a folder or an active window in the finder. After deleting the annoying, intrusive and ridiculous Synchronizer, all issues went away and I have not been able to find this pseudo-app reported and running at all in the Activity Monitor. Good riddance!

            Ah, "thanks" for never quite explaining why this app needs to run on the background and totally hidden from users who don't have a clue of where to look. A. C.

            1 person found this helpful
            • 3. Re: Adobe Resource Synchronizer
              Rebecc339 Level 1

              On two of my MacBooks, Synchronizer kept launching Acrobat Reader AND Acrobat. Screens would glitch, one app would disappear, one would open up, and I'd have to close one that didn't disappear on its own. This happened every time the Macs booted up -- until I deleted the Synchronizer from the Login items. Actually, there were two Synchronizers. Both are gone. Problems are gone, too.