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I have a paid subscription but keep getting pricing options

New Here ,
Jul 20, 2018 Jul 20, 2018

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Instead of converting my PDF to a word doc, the pricing options keep popping up. It's as if it doesn't recognize I have a subscription, I did go through the install process and I was able to successfully convert  a document yesterday. Kelly

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General troubleshooting

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Community Expert ,
Jul 21, 2018 Jul 21, 2018

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