Reader won't accept my login to sign pdfs

[johnc32026592]

After updating my Adobe  password, I still can't log in to sign certain pdfs my clients send me. I've observed that sometimes my saved signature image is accessible, but I get this window* often, and my password is always deemed "incorrect." What's up?

*

[Test Screen Name]

Is this signing based on a self created certificate? That has its own password, nothing to do with your Adobe ID, and which cannot be recovered if you forget it.

[johnc32026592]

I'm not aware of having a self created certificate. Is there a way to "start fresh" with a new one if necessary?

[Test Screen Name]

What steps did you take to set up the signature? And what happens if you try to follow them again?

[johnc32026592]

I'm not sure what to do besides click on Adobe Reader preferences / signature Creation & Appearance:

And when I select a "new" appearance, it will only accept "Acrobat pdf files" as the imported graphic for configuring signature appearance. Mind you, *sometimes* when I get a pdf to sign, it lets me place my jpeg signature image.