1 Reply Latest reply on Jul 23, 2018 7:10 AM by kulpreet singh

    Premiere Pro CC 2018 SCREEN GOES BLACK, TIMELINE DISAPPEARS AFTER CLICKING "SAVE AS"!

    kevthecreator Level 1

      Hello all. I am pretty upset that I am paying a subscription for this program and it is not working correctly. After clicking save as, like we all do in EVERY other file we work on since we began using computers, the entire screen goes black. I then have to click file, open project, and re open my project, only to find nothing in my source monitor, and a blank timeline! Is adobe in the process of fixing this issue? I sure hope so.

        • 1. Re: Premiere Pro CC 2018 SCREEN GOES BLACK, TIMELINE DISAPPEARS AFTER CLICKING "SAVE AS"!
          kulpreet singh Adobe Employee

          Hi kevthecreator,

           

          If you use the Save As an option to save the file and choose to replace your existing project file with the same name, Premiere Pro closes the project file and shows a blank workspace. Some users end up force closing Premiere Pro thinking it has crashed. On opening the project again, all sequences are closed from the Timeline panel and users assume that their work is lost on seeing an empty Timeline panel.

           

          Workaround: To continue where you left off, open the sequence by double-clicking the name of the sequence from the Project panel.

          To avoid the entire situation, either save the project file with a different file name or save it to a different location.

           

          This is a known issue and we are working on a fix.

           

          Thanks,

          Kulpreet Singh