As per the issue description mentioned above, Acrobat DC is crashing on your mac machine, is that correct?
Try the troubleshooting steps given in the help document given below:
Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC
Let us know if you need any help.
I had already done all the steps (after an internet search on possible problems to happen).
I did it again today, but the problem persists.
The version of my Acrobat is: Acrobat Pro DC, 2018.011.20055.
Even to raise that numbering was very difficult. The application hangs and stays "thinking" until it stops.
I've wasted a lot of time on this, and it's harming my job.
Do you have any other suggestions about what might be happening? That is common?
1 person found this helpful
Could you try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and check.
You may also try the troubleshooting steps given in the following link discussing the similar issue:
I did not find any of the items listed in the link that you sent me, and the problem persists.
2 people found this helpful
Could you try disabling enhanced security by launching Acrobat click > Edit > Preferences > under Categories, click Security (Enhanced) > uncheck the box next to enhanced security > click OK and check.
Note: disabling enhanced security is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.
If that doesn't work, try creating a new user account on the machine, login into the account and launch Acrobat from there.