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When I import a landscape video Acrobat freezes

New Here ,
Jul 24, 2018 Jul 24, 2018

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Rich media and 3D

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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Hey Artb,

We sincerely apologize for the delay in response to your query.

If you are still experiencing the same issue, you can try the following troubleshooting steps in order to resolve it.

1- Check the version of Acrobat you are working on- Open Acrobat>Help>About Acrobat

if its an older one Release Notes | Adobe Acrobat, Reader  then install the latest update through Acrobat>Help>Check for update

2- As mentioned, that you are experiencing problem with the landscape videos. Then you may check if that happens with only landscape video or any video that you try to import.

3- If that doesn't resolve the problem, then Open Acrobat>Help>Repair Installtion

Help document to follow the steps to import video- Add audio, video, and interactive objects to PDFs in Adobe Acrobat

Regards,

Akanchha

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