1 Reply Latest reply on Jul 24, 2018 2:14 PM by twaritar3263062

    Adobe Stock Cancelling in 2nd month.

    mathewg33434209

      I want to cancel my adobe stock membership, but i read somewhere i will be charged a penalty to do so? Is this for real? A penalty for wanting to change my mind because as time goes on, things happen where i am unable to afford the monthly cost and now since i want to cancel for this reason, i will be charged 50% of the total for each of the remaining months? How am i going to be able to afford that?

       

      This reminds me of cell phone carriers and locking people into contracts and penalizing them when they wanted to leave. This is dirty practice in my mind. I am stuck in a bad situation. I cant afford the monthly, but if i cancel i certainly cant afford the penalty.

       

      Anyone able to help in this situation?

        • 1. Re: Adobe Stock Cancelling in 2nd month.
          twaritar3263062 Adobe Employee

          Hi Matthew,

           

          Sorry to hear that you are facing issues with Adobe Stock services.

           

          When you subscribe to the Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

          If you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

          For more information, please refer to Legal subscription terms | Adobe

           

          I would suggest you to reach out to our support team Support FAQ: How can I contact Adobe for support?  in order to check if they can provide you with an exception(if any) in this scenario.

           

          In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

           

          Feel free to update this thread in case of any additional questions.

           

          Regards,

          Twarita

          1 person found this helpful