Chrome is set as the default browser
Adobe is set as the default app for pdfs
When the issue occurs is:
1. In Adobe, when you click on “send file > email", when it creates the new email
with the pdf attachment, while the ext. is .pdf, the icon showing is chrome.
2. If you create a new email and click on “add attachment”. When you navigate
to the location of the pdf you want to attach, it is showing the correct icon, but once
you attach it, again, the ext. is .pdf, the icon showing is chrome.
3. When he receives an email with a .pdf attachment, it has the ext. as .pdf,
but the icon is chrome, and when you click to open, it opens in a chrome tab, not adobe.
I have pretty much the same setup as the user having the issue, but I cannot recreate.
I've checked and verified that Adobe and Chrome have the correct file associations in
Windows settings, and control panel.
I've checked to see if there might be some Chrome extension installed, but nothing seems
out of the ordinary (I have the same extensions added on my pc).
Chrome is the default browser. I've gone in and changed it to IE, but that didn't resolve.
It seems like it's an issue with Chrome interacting with Outlook, but I'm probably wrong on that.
If anyone has any ideas, it would be appreciated!
As per the issue description mentioned above, pdf attachments are showing chrome icon, is that correct?
Could you try following troubleshooting steps:
1- Right click on the PDF file
2- Open with...
3- Choose another application
4- Select Adobe Acrobat Reader (or any other application you are looking for)
5- Tick the box "Always use this application by default)
Close all your "Explorer" windows.
[Ctrl] + [Shift] + [Esc] (Tasks monitor if you prefer)
Search for the remaining "Explorer" processes.
Restart the processes.
Let us know if you need any help.
I don't get the option to "open with", just "open" and then it opens in Acrobat. Got another solution?