5 Replies Latest reply on Jul 27, 2018 8:15 AM by EvilBugQueen1

    how to stop payments

    jitkah11702112 Level 1

      Hi, we need help,

       

      how we can stop monthly payments for ADOBE STOCK?

       

      VS = 7415770

      SS = 101213001

      ID = 205-20072018 1086001101177

      monthly amount = -36,29 EUR

       

      Thanks a lot for Your HELP

       

       

      Pavel Humeňuk
      IT Manager

      <removed by moderator>

        • 1. Re: how to stop payments
          twaritar3263062 Adobe Employee

          Hi Jitka,

           

          I see you have an Adobe account under the same ID as with forums.

           

          I have checked your account details and noticed that you had signed up for Adobe Stock 10 pictures per month (yearly) plan which has already been cancelled.

           

          Let us know if you require any further assistance.

           

          Regards,

          Twarita

          • 2. Re: how to stop payments
            alvarob30443581 Level 1

            I want to cancel the anual suscription but Adobe want to charge me €180 for the rest of the year that I did't use!!!

             

            I think this is abusive!!!

            • 3. Re: how to stop payments
              twaritar3263062 Adobe Employee

              Hi Alvaro,

               

              Sorry to hear that you are facing issues with Adobe Stock services.

               

              When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

              If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

              For more information, please see Legal subscription terms | Adobe

               

              You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

               

              Regards,

              Twarita

              • 4. Re: how to stop payments
                jitkah11702112 Level 1

                Hi Twarita,

                yes, exactly, we had signed up for Adobe Stock 10 pictures per month (yearly) plan which has already been cancelled. It was cancelled on 7.11.2017, on 8.11.2017 we recieved a confirmation, that the service was cancelled. So we expected, that it is OK. But after that, since 20.11.2018 untill 20.7.2018 we were charged for this service 26,29 EUR monthly. It was charged from a private credit card of our former colleague Petra Brožová. She found it out yesterday and contacted us to stop payments and get her money back. The total ammount of 326,61 EUR has been unduly debited from her account till nowday - for a service, that was canceled before. We need your advice what to do to return the wrongly charged money back.

                 

                <REMOVED BY MODERATOR>

                 

                Thank you for your help.

                 

                 

                S pozdravem a přáním hezkého dne,

                <REMOVED BY MODERATOR>

                • 5. Re: how to stop payments
                  EvilBugQueen1 Adobe Employee

                  Hi JH,

                   

                  You are a delegate of a team subscription for Creative Cloud products. Please contact your team administrator for information about this subscription.

                   

                  EBQ

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