5 Replies Latest reply on Jul 30, 2018 12:22 PM by twaritar3263062

    DETAILED RECEIPTS FOR PURCHASES

    Robert J Pierce Level 1

      Please tell me where I can get proper detailed receipts.

        • 1. Re: DETAILED RECEIPTS FOR PURCHASES
          joon.Stock Adobe Employee

          If you go to Adobe ID page, and select Plans & Products tab then there is Order History where you can click the order number and it will have an option to print - where you can see detailed receipt.

           

          Best regards,

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          • 2. Re: DETAILED RECEIPTS FOR PURCHASES
            Robert J Pierce Level 1

            Nope. There is no detail there whatsoever. I need a document that show SPECIFICALLY what I purchased and that I have the the license      to use the footage.

            Bob

            • 3. Re: DETAILED RECEIPTS FOR PURCHASES
              twaritar3263062 Adobe Employee

              Hi Robert,

               

              You can get the details about your purchase in the license history.

               

              Please login to Adobe Stock with your credentials and click on license history. You will get the details about the file ID, license type, date on which the file was downloaded.

              Please see the screenshot below:

               

               

              Hope this helps!

               

              Feel free to update this thread in case of any additional questions.

               

              Regards,

              Twarita

              1 person found this helpful
              • 4. Re: DETAILED RECEIPTS FOR PURCHASES
                Robert J Pierce Level 1

                We're getting warmer. At least it shows which images I have purchased the rights for.

                 

                It would seem to me very useful to have an actual document stating which images I have permission to use and the specific terms of the license. In the event that a broadcaster requests documentation for example?

                 

                Sorry to be such a pain, but this seems like such a simple request. I'm purchasing a license - shouldn't there be something that's clear record of it?

                • 5. Re: DETAILED RECEIPTS FOR PURCHASES
                  twaritar3263062 Adobe Employee

                  Robert,

                   

                  I understand your requirements for the documentation of Adobe Stock licenses. But unfortunately, we do not provide any such documentation to our customers.

                   

                  The only way to find the details about the purchases from Adobe Stock is either from the license history(where you get info about the license type and file IDs) or from the order history.

                   

                  Regards,

                  Twarita

                  1 person found this helpful