4 Replies Latest reply on Jul 31, 2018 1:01 AM by yenaphe

    adobe-stock-footage: Image-update from CC libraries failed. Reason: Copy in PPro-directory failed.

    tcerci

      Premiere 12.1.2
      Windows 10
      Adobe Stock abo

       

      Hello,

       

      I made a stock-footage-contract with Adobe and wanted to licence some images, For that I got some images found in the Premiere library search tool. Well, when I licence single photos (the process of buying images works), something doesn´t work with the automatic synchronization of the watermarked-preview-images with the bought ones.

       

      I get an error message like: "Image-update from CC libraries failed. Reason: Copy in PPro-directory failed." (translated from german).

       

      What I tried:

      • Renaming C:\Users\USER\AppData\Roaming\Adobe\Creative Cloud Libraries - Still having error messages and no synchronization

       

      Looking forward for some tipps, I don´t find similar topics (perhaps because my english-translation of the error message is not 100 % correct o_O).

       

      Best regards
      Tolga