Cannot open PDF's in IE. Error 0:104

[anthonyp410]

I cannot open PDF's through Internet Explorer. I get the following error message: "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (0:104)". I currently have Adobe Acrobat Pro DC Version 2018.011.20055. I ran a repair of the installation, I have Adobe Acrobat set as the standard software to use for PDF's, I tried with Adobe running and closed. No matter what, I keep getting the same error message. It works in Edge but not IE 11. How can I get PDF's to open in IE 11 as it did before?

[Adorobat]

Hi Anthonyp410,

As per the issue description mentioned above, you are receiving an error when tryinng to view pdf in IE, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine once if you haven't already and try again.

2- Reset Preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and try again.

3- If you also have Adobe Reader installed on the machine, uninstall the application and check.

4- If that doesn't work, try resetting Internet explorer settings and check.

Let us know if you need any help.

Shivam

[anthonyp410]

Hi Shivam,

I tried all the above and it did not solve my problem.

[Adorobat]

Hi Anthonyp410,

Could you try disabling Adobe Reader add-on in IE, relaunch IE, enabling it again and check if that helps? Refer to the steps given in the following link for the same: Display PDF in browser Adobe Acrobat, Acrobat Reader

Let us know if you need any help.

Shivam

[anthonyp410]

I tried this, but I do not have the Adobe Reader Add-On in IE. The only Adobe Add-On's listed are: Adobe Acrobat Create PDF Toolbar, Adobe Acrobat Create PDF Helper, and Adobe Acrobat Create PDF from Selection. I tried the steps you outlined with these Add-Ons and that did not fix the problem.

[jane-e]

There is a list of troubleshooting tips here on this Adobe Help page:

Troubleshoot viewing PDF files on the web

But if it works in Edge, why do you need IE?

[anthonyp410]

My company does not allow the use of Edge. IE is the current standard and all internal URL's re-route to IE even if opened in Edge.

[jane-e · Accepted solution]

anthonyp410  wrote

My company does not allow the use of Edge. IE is the current standard and all internal URL's re-route to IE even if opened in Edge.

You are part of the 1.8%:

https://www.w3schools.com/browsers/browsers_explorer.asp

If Adorobat​'s suggestions did not work, you may need to try the Microsoft forum.

Are others in your office having the same problem, or is it just your machine?