2 Replies Latest reply on Aug 6, 2018 2:09 AM by JohanEl54

    Not able to update lightroom Classic CC

    shanem74560624 Level 1

      I recently got the new Sony A7iii and when trying to import RAW photos its not letting me do it.

       

      So when I go to update lightroom it says its up to date and there is no available update. When I check system info it still shows......

      Lightroom version: CC 2015.12 [ 1125239 ]

      License: Creative Cloud

      Operating system: Mac OS 10

      Version: 10.13 [6]

      Application architecture: x64

      Logical processor count: 4

      Processor speed: 2.7 GHz

      Built-in memory: 8,192.0 MB

      Real memory available to Lightroom: 8,192.0 MB

      Real memory used by Lightroom: 851.7 MB (10.3%)

      Virtual memory used by Lightroom: 5,037.8 MB

      Memory cache size: 678.8MB / 1,856.4MB (36.6%)

      Maximum thread count used by Camera Raw: 3

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      Camera Raw virtual memory: 598MB / 4095MB (14%)

      Displays: 1) 1920x1080

       

      I'm assuming that it should say Lightroom version 7.4

       

      Is there something I'm doing wrong?

        • 1. Re: Not able to update lightroom Classic CC
          F. McLion Adobe Community Professional & MVP

          You are really using an old version and you're correct, its should say 7.4.

          Use the following guides to update: Keep your Lightroom version up to date

          • 2. Re: Not able to update lightroom Classic CC
            JohanEl54 Adobe Community Professional

            shanem74560624  wrote

             

            I recently got the new Sony A7iii and when trying to import RAW photos its not letting me do it.

             

            So when I go to update lightroom it says its up to date and there is no available update. When I check system info it still shows......

            Lightroom version: CC 2015.12 [ 1125239 ]

            License: Creative Cloud

            Operating system: Mac OS 10

            Version: 10.13 [6]

            Application architecture: x64

            Logical processor count: 4

            Processor speed: 2.7 GHz

            Built-in memory: 8,192.0 MB

            Real memory available to Lightroom: 8,192.0 MB

            Real memory used by Lightroom: 851.7 MB (10.3%)

            Virtual memory used by Lightroom: 5,037.8 MB

            Memory cache size: 678.8MB / 1,856.4MB (36.6%)

            Maximum thread count used by Camera Raw: 3

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            Camera Raw virtual memory: 598MB / 4095MB (14%)

            Displays: 1) 1920x1080

             

            I'm assuming that it should say Lightroom version 7.4

             

            Is there something I'm doing wrong?

            How did you check for updates? You should go to the CC App in your menu bar, not check for updates from within Lightroom. Lightroom Classic is an upgrade.