1 Reply Latest reply on Aug 6, 2018 7:58 AM by Jim_Simon

    premiere keeps crashing when importing media

    gersyb97

      premiere opens up fine,

      but when i import media, it keeps crashing with the same issue: (crash file bellow)

      i tried reinstalling multiple times, (without keeping preferences)

      reinstalling quicktime also doesnt work

      changing the media cache location, and cleaning the media cache also doesnt work.

       

       

       

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Premiere Pro" applicationVersion="12.1.2" build="69">

      <time year="2018" month="8" day="6" hour="12" minute="58" second="38"/>

      <user guid="76f18c91-29fc-46f8-b532-0040b83f63b8"/>

      <system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="nl-NL" oslanguage="nl-NL" ram="16196" machine="Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2592 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF892D746FF">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FF892D746FF" symbolname="ApplyCompatResolutionQuirking"/>

      <stackStatement index="1" address="0x00007FF892DBB951" symbolname="DXGIGetDebugInterface1"/>

      <stackStatement index="2" address="0x00007FF892DBC9C1" symbolname="DXGIGetDebugInterface1"/>

      <stackStatement index="3" address="0x00007FF892D9554A" symbolname="DXGID3D10CreateLayeredDevice"/>

      <stackStatement index="4" address="0x00007FF892D7436F" symbolname="ApplyCompatResolutionQuirking"/>

      <stackStatement index="5" address="0x00007FF892D62ECD" symbolname="DXGIReportAdapterConfiguration"/>

      <stackStatement index="6" address="0x00007FF892D62DBF" symbolname="DXGIReportAdapterConfiguration"/>

      <stackStatement index="7" address="0x00007FF892D71BDD" symbolname="ApplyCompatResolutionQuirking"/>

      <stackStatement index="8" address="0x00007FF892DB519C" symbolname="DXGIGetDebugInterface1"/>

      <stackStatement index="9" address="0x00007FF892DB4E6F" symbolname="DXGIGetDebugInterface1"/>

      <stackStatement index="10" address="0x0000000073CD878E" symbolname="DrvPresentBuffers"/>

      <stackStatement index="11" address="0x0000000073D00F4E" symbolname="DrvPresentBuffers"/>

      <stackStatement index="12" address="0x0000000073D00093" symbolname="DrvPresentBuffers"/>

      <stackStatement index="13" address="0x0000000073CE28D2" symbolname="DrvPresentBuffers"/>

      <stackStatement index="14" address="0x0000000073D01E02" symbolname="DrvPresentBuffers"/>

      <stackStatement index="15" address="0x0000000073DE91DD" symbolname="DrvPresentBuffers"/>

      <stackStatement index="16" address="0x0000000073DF4373" symbolname="DrvPresentBuffers"/>

      <stackStatement index="17" address="0x0000000073E05597" symbolname="DrvPresentBuffers"/>

      <stackStatement index="18" address="0x0000000073CA91BE" symbolname="DrvValidateVersion"/>

      <stackStatement index="19" address="0x0000000073DC9162" symbolname="DrvPresentBuffers"/>

      <stackStatement index="20" address="0x0000000073DAB6BD" symbolname="DrvPresentBuffers"/>

      <stackStatement index="21" address="0x0000000073DAB7D0" symbolname="DrvPresentBuffers"/>

      <stackStatement index="22" address="0x0000000073CBA016" symbolname="DllMain"/>

      <stackStatement index="23" address="0x0000000073CBA185" symbolname="DllMain"/>

      <stackStatement index="24" address="0x0000000073CB9F74" symbolname="DllMain"/>

      <stackStatement index="25" address="0x0000000073CB9A76" symbolname="DllMain"/>

      <stackStatement index="26" address="0x0000000073CA36AA" symbolname="DrvSwapLayerBuffers"/>

      <stackStatement index="27" address="0x0000000073CBBF07" symbolname="DllMain"/>

      <stackStatement index="28" address="0x0000000073A645D1" symbolname="unknown"/>

      <stackStatement index="29" address="0x0000000073A64430" symbolname="unknown"/>

      <stackStatement index="30" address="0x0000000073CAE56B" symbolname="DrvValidateVersion"/>

      <stackStatement index="31" address="0x00007FF8951E3034" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="32" address="0x00007FF897D01431" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x0000000044C1A0B0"/>

      <register name="RBX" value="0x0000000044C1A0B0"/>

      <register name="RCX" value="0x0000000000000000"/>

      <register name="RDX" value="0x0000000000000000"/>

      <register name="RSI" value="0x0000000000000003"/>

      <register name="RDI" value="0x0000000044C1A0B0"/>

      <register name="RSP" value="0x000000002733C480"/>

      <register name="RBP" value="0x000000002733C589"/>

      <register name="RIP" value="0x00007FF892D746FF"/>

      <register name="EFL" value="0x0000000000010202"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

       

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