7 Replies Latest reply on Aug 10, 2018 2:42 PM by LisaAnnAndrews

    eLearning freezes on relaunch

    LisaAnnAndrews Level 1

      Hi

       

      I have an e-learning course that asks learners which department they work in which is stored as a variable in the course. Depending on what department they work in they get presented different questions. This all works perfectly when running through in one session. However when the learner leaves the e-learning and re-launches it freezes. I'm guessing this is because it doesn't know which screen to present as it hasn't recalled the variable chosen at the start of the e-learning. Is there a way around this?

       

      Thanks

       

      Lisa

        • 1. Re: eLearning freezes on relaunch
          Lilybiri MVP & Adobe Community Professional

          If they are relaunching from the same system, you can use local storage to store and retrieve the value of the variable. That can be done either with JS or by using the powerful CpExtra widget (InfoSemantics - Australia).

          • 2. Re: eLearning freezes on relaunch
            chrism45366180 Level 1

            Are you using an LMS? And do you have quiz tracking on? If so the LMS should store your Captivate vars and pass them back on resume.

             

            If you are not, turn on Self-Paced learning in the TOC settings and that will enable Captivate to store the variables in the browser's cookies. Cookies are good until the user switches computers, then all the data and progress is gone and the user will have to start from the beginning.

             

            Other than that, you probably need to add some error checking on enter slide (on every slide that requires the department var) that checks for your department var. If it is not there set an action to send them to a page to choose the department and then use the last slide visited to bounce them back to the slide they resumed on.

             

            That might be a job for same shared actions! Here's a tutorial by lilybiri: http://blog.lilybiri.com/power-of-shared-actions-in-captivate

            • 3. Re: eLearning freezes on relaunch
              Lilybiri MVP & Adobe Community Professional

              Hmmm.... values of user variables are not automatically kept when the course is relaunched AFAIK. When a course is relaunched, and bookmarking is enabled, the system variables (like te quizzing system variables) will be kept, but not the values of user variables.

               

              BTW I have lot of tutorials about Shared Actions.

              • 4. Re: eLearning freezes on relaunch
                RodWard Adobe Community Professional & MVP

                It's not recommended to have Self-Paced Learning turned on when your content is being delivered by an LMS with LMS Resume Data bookmarking also turned on.  And turning on Self-Paced Learning does not automatically store user variables in browser Local Storage.  It only stores a variable that Captivate has deliberately set up to record the learner's current slide when exiting the module.

                 

                If the content is HTML5, but your LMS doesn't by default store User Variable values when suspended and bookmarked, then you can use JavaScript to store variable values in Local Storage, or else (as Lieve has already suggested) use the CpExtra HTML5 widget to do the same but without needing to know how to program in JavaScript.

                • 5. Re: eLearning freezes on relaunch
                  chrism45366180 Level 1

                  User Variables are sent back to the LMS, and the LMS should return them, at least ours does.

                  They are sent in the cmi.suspend_data for SCORM 1.2.

                   

                  You can see this by calling SCORM_CallLMSGetValue('cmi.suspend_data'); in javascript.

                   

                  Here is the result from one of my lessons (it looks like gibberish):

                   

                  G1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP000AA0000C-1 ECA%7E%24UW*SBlOP%7E%24UW*KulOP1010B00ACAD0%3B1B1B0B0B2B1B1DB%7E%24UW*cfpOP%7E%24UW*YPqOP1 010B10AEAH1%3B0%3B2%3B3B1B1B1B2B0B0B3B0B0B4B0B0EC%7E%24UW*m7sOP%7E%24UW*tttOP1010B00ACAD0% 3B1B1B0B0B2B1B1FD%7E%24UW*MoyOP%7E%24UW*uCzOP1010B10AEAH0%3B1%3B2%3B3B1B0B0B2B0B0B3B0B0B4B 1B10dK

                  LessonNameAbPolicy%20and%20Procedure%20ReviewTPLaD_Slides_VisitedAO%2C1%2C1%2C1%2C1%2C1%2C1%2C1NPLaD_previousBAQanimationPresentBAKccModuleIDB%24JMMccModuleNameAHPPR%20777IccPageIDBAKccPageNameBALccProjectIDB%246jNcontrolObjectA%5Bobject%20Object%5DNinInteractionBAEtextBAKvar_btn001BAKvar_btn002BAKvar_btn003BAKvar_btn004BAKvar_btn005BAKvar_btn006BAKva r_btn007BAKvar_btn008BAKvar_btn009BAKvar_btn010BAKvar_btn011BAKvar_btn012BAKvar_btn013BAKv ar_btn014BAKvar_btn015BALvar_testingAEtrueQcpQuizHandledAllBA$_#-#_$"

                   

                  I highlighted in yellow some of my user variables. The green is the values. Captivate will decode all of this and make them into the values you were expecting to see.

                   

                  I have the following for my publishing settings:

                  • Enable Reporting
                  • Send Interaction Data
                  • Send Data on every Slide
                  • 6. Re: eLearning freezes on relaunch
                    Lilybiri MVP & Adobe Community Professional

                    Not all LMS's do retrieve values of the user variables. You still have to restore those values on course relaunch as well?.

                    • 7. Re: eLearning freezes on relaunch
                      LisaAnnAndrews Level 1

                      Scorm Cloud retains the user variables on revisit but it appears Cornerstone doesn't. I'm currently trying to test whether it doesn't retain any user variables or if there is too much info in my main project restore file. I'm not that familiar with Cornerstone to know if there are different settings that should be defined to allow tracking of user variables or not.