1 2 Previous Next 79 Replies Latest reply on Jul 17, 2009 10:12 PM by vanetworking

    Cannot install air apps

    Cesare Rocchi Level 2
      Hi,

      I always get the following message tryingt to install an air file on my mac.

      The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.

      The same air file installs fine on xp or vista. This behavior started after the update to air 1.0.1.

      Any idea?

      -c.
        • 1. Re: Cannot install air apps
          Cesare Rocchi Level 2
          If it can help...
          The console says:
          "([0x0-0x29029].com.adobe.air.ApplicationInstaller[222]): Exited with exit code: 6"

          This only happens on the machine where I installed Flex Builder 3.
          Other machines, where only Adobe Air installer is installed, work fine.

          Thanks in advance,

          -c.
          • 2. Re: Cannot install air apps
            Oliver Goldman Adobe Employee
            First step is to capture a log file from the failing installation. See http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html

            regards,
            Oliver Goldman | Adobe AIR Engineering

            • 3. Re: Cannot install air apps
              Cesare Rocchi Level 2
              ok. thanks!
              this is the log.

              Converting to /private/var/folders/en/enJczWsOFfycnALpwYwekE+++TI/TemporaryItems
              /FlashTmp0
              Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancela
              ble=false eventPhase=2 text="internal crypto error" errorID=0]
              Starting cleanup
              Installation exited

              And of course I have no idea of what is happening ...

              -c.
              • 4. Re: Cannot install air apps
                Simon Bailey Level 1
                I am looking forward to see if you get a solution _funkyboy cos I posted the same error and outputted a log as requested and have not heard a peep since, exactly the same log also /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/FlashTmp2
                Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]

                http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=75&catid=697&threadid =1356799&enterthread=y
                • 5. Re: Cannot install air apps
                  Cesare Rocchi Level 2
                  Let's see what they say.
                  I hope to have a quick answer.
                  • 6. Re: Cannot install air apps
                    Oliver Goldman Adobe Employee
                    We're looking into this and hope to have something soon.

                    Oliver Goldman | Adobe AIR Engineering

                    • 7. Re: Cannot install air apps
                      Simon Bailey Level 1
                      Thanks Oliver, I did not intend for my reply to come across with a negative undertone :) I appreciate the hard work involved. Pressure is on for an AIR application to be developed my end hence the persistence in chasing this matter up :)
                      • 8. Re: Cannot install air apps
                        Cesare Rocchi Level 2
                        Hi guys,

                        any news about the "bug"?

                        -c.
                        • 9. Re: Cannot install air apps
                          Oliver Goldman Adobe Employee
                          We haven't been able to reproduce this yet. Someone may follow up to get more specifics re: your machine.

                          Oliver Goldman | Adobe AIR Engineering

                          • 10. Re: Cannot install air apps
                            Cesare Rocchi Level 2
                            I am on a mac (10.5.2) but the bug happened also with version 10.5.1.

                            I installed Adobe Flex Builder 3, then Flash CS3, then Updated CS3, then updated the Flash Player from 115 to 124.

                            This happens only on this machine. On other machines (either mac or pc) I installed just Adobe Air installer and everything works fine.

                            -c.

                            --
                            http://spreadingfunkyness.com/
                            • 11. Re: Cannot install air apps
                              Cesare Rocchi Level 2
                              If it can help ... following my .airinstall.log

                              Performing runtime install
                              UI SWF load is complete
                              UI initialized
                              enter confirming
                              Installation type: new
                              stateInstallingWithElevation: enter install
                              received unknown message type from subinstaller: Adobe AIR is currently not installed
                              received unknown message type from subinstaller: Installing with version 1.0
                              subinstaller: Scheduling runtime installation operations
                              subinstaller: Beginning runtime installation
                              subinstaller: Beginning install
                              subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework
                              subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app to /Applications/Utilities/Adobe AIR Uninstaller.app
                              subinstaller: Saving /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Resources/Adobe AIR Application Installer.app
                              subinstaller: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Resources/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/file1
                              subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Resources/Adobe AIR Application Installer.app
                              subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app to /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app
                              subinstaller: Saving /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
                              subinstaller: Copying /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/file2
                              subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
                              subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app
                              subinstaller: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
                              subinstaller: Saving copy of /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
                              subinstaller: Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/file3
                              subinstaller: Execution complete; beginning commit phase
                              subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/file1
                              subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/file2
                              subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/file3
                              subinstaller: Commit complete
                              Elevated install completed
                              received unknown message type from subinstaller: Done.
                              • 12. Cannot install air apps
                                Cesare Rocchi Level 2
                                Hi,

                                any news? Maybe I can try to uninstall (again) adobe air installer.
                                Maybe there is some config file to delete manually and a fresh installation can solve.

                                Any other hint?

                                -c.
                                • 13. Re: Cannot install air apps
                                  Cesare Rocchi Level 2
                                  This post to confirm that the behavior above happens also under Macosx 10.5.3.

                                  any news?

                                  • 14. Re: Cannot install air apps
                                    Oliver Goldman Adobe Employee
                                    We've spent a long time trying to reproduce this, still with no luck. It appears to be related to certain machine configurations, as it won't reproduce on a clean OS install. Anything unique to your setup?

                                    We can also try debugging further on your machine if you're interested. If so, please send me a private message and I'll provide instructions.

                                    thanks,
                                    Oliver Goldman | Adobe AIR Engineering

                                    • 15. Re: Cannot install air apps
                                      Simon Bailey Level 1
                                      Hi Oliver, I PM's you about a week ago for the debug inst, not heard back wondering if it came thru ok?

                                      Simon
                                      • 16. Re: Cannot install air apps
                                        Giuseppe Tilli Level 1
                                        I think I have the same problem:
                                        "Something went wrong trying to install this application.
                                        Please install the latest version of Adobe Air from..."
                                        This happens if I have air installed. If I uninstall it then the automatic installation process install Air and then the application.
                                        I have windows Vista, flash cs3 pro installed with the air upgrade.
                                        I use an os admin account.
                                        • 17. Re: Cannot install air apps
                                          pgbaldwin Level 1
                                          I'm having the same problem as the above poster. I'm running Vista Home Premium 64-bit with SP1.

                                          The error reads:

                                          "Something went wrong trying to install this application. Please install the latest version of Adobe AIR from http://www.adobe.com/go/getair and then try again."

                                          I've tried installing a log file but the Documents and Settings path does not exist in Vista.

                                          I've got the lastest version of AIR installed already. I've tried uninstalling and reinstalling about a million different ways. I also use an admin account.
                                          • 18. Re: Cannot install air apps
                                            Oliver Goldman Adobe Employee
                                            To capture a log file on Vista, create the empty log files in your home directory. It's not under "Documents and Settings" on Vista any more—it's under "Users" instead—but you still have a home directory.

                                            Oliver Goldman | Adobe AIR Engineering

                                            • 19. Re: Cannot install air apps
                                              remaerd Level 1
                                              Hi, I'm having the same problem as the above poster. I'm running Windows XP 32-bit with SP3.

                                              The error reads:

                                              Starting app install of file:///F:/1.Present/remaerd.com/Karenin/karenin.air
                                              UI SWF load is complete
                                              UI initialized
                                              Converting to C:\Documents and Settings\remaerd\Local Settings\Temp\fla96.tmp
                                              Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="execute view: INSERT into Directory[1627]: MSI Error" errorID=0]
                                              Starting cleanup
                                              Installation exited

                                              Thanks.
                                              • 20. Re: Cannot install air apps
                                                remaerd Level 1
                                                Hi,Again.

                                                I installed my AIR application to another computer.It's couldn't work.So I don't think it's a system error but I've done sth wrong on publishing my app.

                                                My local user group cannot fix the problem as well.So I'm really worry about it. I'm really looking forward who can help me.

                                                Many Thanks.

                                                • 21. Re: Cannot install air apps
                                                  Oliver Goldman Adobe Employee
                                                  @remaerd: This looks like it may be an issue with the names of files or directories in your application. Do you have an AIR file that exhibits this problem that we could take a look at?

                                                  thanks,
                                                  Oliver Goldman | Adobe AIR Engineering

                                                  • 22. Re: Cannot install air apps
                                                    remaerd Level 1
                                                    You mean the original *.fla files?
                                                    Anyway,I have uploaded all files to my own place.
                                                    http://remaerd.com/upload-document/karenin/karenin.air
                                                    There's another AIR files uploaded in the box.net.
                                                    http://www.box.net/shared/olcpumwgs0

                                                    thanks.
                                                    • 23. Re: Cannot install air apps
                                                      pgbaldwin Level 1
                                                      I uninstalled AIR and reinstalled, here is my appinstall log.

                                                      Performing runtime install
                                                      UI SWF load is complete
                                                      UI initialized
                                                      enter confirming
                                                      Installation type: new
                                                      stateInstallingWithElevation: enter install
                                                      received unknown message type from subinstaller: Adobe AIR is currently not installed
                                                      received unknown message type from subinstaller: Installing with version 1.0
                                                      subinstaller: Scheduling runtime installation operations
                                                      subinstaller: Beginning runtime installation
                                                      subinstaller: Beginning install
                                                      subinstaller: Installing C:\Users\Pat\appdata\local\temp\aird1ee.tmp\setup.msi
                                                      subinstaller: Execution complete; beginning commit phase
                                                      subinstaller: Commit complete
                                                      Elevated install completed
                                                      received unknown message type from subinstaller: Done.


                                                      Everything installs fine it seems, but when I try to install an AIR app I get the "Something went wrong" message, and nothing in my .airappinstall.log file.
                                                      • 24. Re: Cannot install air apps
                                                        Thorsten_Kober Level 1
                                                        I am having the same issue as remaerd..
                                                        running windows vista home premium.
                                                        install log shows exact same error message.
                                                        • 25. Cannot install air apps
                                                          tzeng Adobe Employee
                                                          remaerd,

                                                          If you remove the '/' at the end of <programMenuFolder>, then it should work.

                                                          Please try this and let us know if the installation works.

                                                          Thorsten,
                                                          Could you see if you have the same problem as I mentioned above?
                                                          If not, could you post your AIR file, or send me the AIR file?

                                                          Thanks,

                                                          -Ted
                                                          • 26. Re: Cannot install air apps
                                                            Thorsten_Kober Level 1
                                                            i am having issues just installing any .air application.
                                                            it is the AdobeAirInstaller that doesn't install correctly.
                                                            .air applications don't have a file association and if i try to install an air application from the adobe website it gives me the error message: something went wrong trying to install this application..
                                                            • 27. Re: Cannot install air apps
                                                              tzeng Adobe Employee
                                                              Do you have an installation log?
                                                              If you do, could you post it here?

                                                              -ted
                                                              • 28. Re: Cannot install air apps
                                                                Thorsten_Kober Level 1
                                                                Performing runtime install
                                                                UI SWF load is complete
                                                                UI initialized
                                                                enter confirming
                                                                Installation type: new
                                                                stateInstallingWithElevation: enter install
                                                                received unknown message type from subinstaller: Adobe AIR is currently not installed
                                                                received unknown message type from subinstaller: Installing with version 1.0
                                                                subinstaller: Scheduling runtime installation operations
                                                                subinstaller: Beginning runtime installation
                                                                subinstaller: Beginning install
                                                                subinstaller: Installing C:\users\thorst~1\appdata\local\temp\air1832.tmp\setup.msi
                                                                subinstaller: Execution complete; beginning commit phase
                                                                subinstaller: Commit complete
                                                                Elevated install completed
                                                                received unknown message type from subinstaller: Done.
                                                                • 29. Re: Cannot install air apps
                                                                  tzeng Adobe Employee
                                                                  Thorsten,
                                                                  What happens if you try to install an AIR application?
                                                                  Could you get an application installation log .airappinstall.log file?
                                                                  Could you post the file here if you get the log?

                                                                  Thanks,

                                                                  -ted
                                                                  • 30. Re: Cannot install air apps
                                                                    Thorsten_Kober Level 1
                                                                    the .air files don't have a file association.
                                                                    it asks me to choose a program to open the application with..

                                                                    if i try to install an air application from the adobe website it gives me the error message: something went wrong trying to install this application..
                                                                    • 31. Re: Cannot install air apps
                                                                      remaerd Level 1
                                                                      Many Thanks to you tzeng.
                                                                      It's work.
                                                                      • 32. Re: Cannot install air apps
                                                                        tzeng Adobe Employee
                                                                        remaerd,
                                                                        Good to know it works.
                                                                        You are welcome.

                                                                        -ted
                                                                        • 33. Cannot install air apps
                                                                          tzeng Adobe Employee
                                                                          duplicate.
                                                                          • 34. Re: Cannot install air apps
                                                                            tzeng Adobe Employee
                                                                            Thorsten,
                                                                            Have you tried to uninstall the Runtime and install it again?

                                                                            You can also try this:
                                                                            Right click on the AIR file, and select:
                                                                            Open With\Choose Default Program\Browse
                                                                            and choose Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer

                                                                            This should launch the AIR Application Installer and associate the AIR Application Installer with .air extension. Please let us know if the installation works. If not, please post the installation log.

                                                                            Thanks,

                                                                            -ted
                                                                            • 35. Re: Cannot install air apps
                                                                              pgbaldwin Level 1
                                                                              What should I do if I don't even get a log entry when trying to install an application? I know the file is in the right place, because my air install log works fine. Still getting the message directing me to download the latest version, even though I have it installed.
                                                                              • 36. Re: Cannot install air apps
                                                                                tzeng Adobe Employee
                                                                                pgbaldwin,
                                                                                Which AIR application do you try to install? Or every AIR applications you try to install?

                                                                                -ted
                                                                                • 37. Re: Cannot install air apps
                                                                                  pgbaldwin Level 1
                                                                                  It happens for all of them. I'm running 64bit Vista Home Premium, Flash CS3 with Air Update, FlashPlayer r124. And I've tried uninstalling and re-installing AIR a bunch of times, but I can't make any progress trying to install an AIR app. I can publish and test AIR files through Flash, so I know the runtime is working properly, but something is going wrong trying to install. And it seems there is no log activity for this. =(
                                                                                  • 38. Re: Cannot install air apps
                                                                                    Thorsten_Kober Level 1
                                                                                    ted,

                                                                                    i was able to install an .air application from my hard drive, using your instructions.

                                                                                    however, i tried to install an air application from here:

                                                                                    http://www.adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&loc=en_us&extid=1540 018

                                                                                    and upon pressing the "install now" button, i still get the same error message as before.. something went wrong trying to install this application..
                                                                                    • 39. Re: Cannot install air apps
                                                                                      Oliver Goldman Adobe Employee
                                                                                      @pgbaldwin: Have you tried only .air files you've created? Have you tried any published applications, e.g., eBay Desktop, that are known to work? Also, please try the method tzeng suggested of launching the Application Installer directly.

                                                                                      @Thorsten: That application doesn't install for me, either--the air file is not actually available at the download URL. Perhaps you can try installing something else.

                                                                                      Oliver Goldman | Adobe AIR Engineering

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