1 Reply Latest reply on Aug 11, 2018 10:39 AM by Axel Matt

    Lightroom classic CC impossible to open, systematic crash

    stefblub

      Hello,

      After few month not using Lightroom, I try for 3 days to open it, impossible, I have systematically a crash message,

      hereunder a sample of crashreport generated

       

      Thank you in advance for your help

       

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.4" build="[1176617]">

      <time year="2018" month="8" day="9" hour="19" minute="0" second="59"/>

      <user guid="887eb695-8d4e-429b-89ba-8a8b87619180"/>

      <system platform="Windows 8.1" osversion="6.3" osbuild="9600" applicationlanguage="en-us" userlanguage="fr-FR" oslanguage="fr-FR" ram="3750" machine="Intel(R) Core(TM) i5-4430S CPU @ 2.70GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2694 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00000000582B2341">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00000000582B2341" symbolname="unknown"/>

      <stackStatement index="1" address="0x000000005866399E" symbolname="DrvPresentBuffers"/>

      <stackStatement index="2" address="0x0000000058663F5B" symbolname="DrvPresentBuffers"/>

      <stackStatement index="3" address="0x000000005876D6DF" symbolname="DrvPresentBuffers"/>

      <stackStatement index="4" address="0x00000000583F0A4E" symbolname="unknown"/>

      <stackStatement index="5" address="0x00000000583D05DE" symbolname="unknown"/>

      <stackStatement index="6" address="0x000000005822214D" symbolname="unknown"/>

      <stackStatement index="7" address="0x0000000058390300" symbolname="unknown"/>

      <stackStatement index="8" address="0x00000000583900BF" symbolname="unknown"/>

      <stackStatement index="9" address="0x00000000585D13CB" symbolname="DrvValidateVersion"/>

      <stackStatement index="10" address="0x00007FFC1E4213D2" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="11" address="0x00007FFC204C54F4" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x0000000000000000"/>

      <register name="RBX" value="0x0000000000000010"/>

      <register name="RCX" value="0x0000000000000010"/>

      <register name="RDX" value="0x0000000006A0D930"/>

      <register name="RSI" value="0x0000000006809A70"/>

      <register name="RDI" value="0x0000000000000000"/>

      <register name="RSP" value="0x0000000006A0D8B0"/>

      <register name="RBP" value="0x0000000007770000"/>

      <register name="RIP" value="0x00000000582B2341"/>

      <register name="EFL" value="0x0000000000010246"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

      <binaryImageSet>

      <binaryImage start="0x0000000140000000" end="0x0000000140FDF000" path="adobe\Lightroom.exe"/>

      <binaryImage start="0x00007FFC204B0000" end="0x00007FFC2065D000" path="ntdll.dll"/>

      <binaryImage start="0x00007FFC1E420000" end="0x00007FFC1E55E000" path="kernel32.dll"/>

      <binaryImage start="0x00007FFC1D990000" end="0x00007FFC1DAA6000" path="KERNELBASE.dll"/>

      <binaryImage start="0x00007FFC13530000" end="0x00007FFC135E6000" path="atcuf64.dll"/>

      <binaryImage start="0x00007FFBFA110000" end="0x00007FFBFA3F7000" path="adobe\amtlib.dll"/>

      <binaryImage start="0x00007FFC0D1A0000" end="0x00007FFC0D1E2000" path="adobe\CRClient.dll"/>

      <binaryImage start="0x00007FFC1A9F0000" end="0x00007FFC1AA1D000" path="adobe\Headlights.dll"/>

      <binaryImage start="0x00007FFBF1E60000" end="0x00007FFBF2549000" path="adobe\ui.dll"/>

      <binaryImage start="0x00007FFC033B0000" end="0x00007FFC0350A000" path="adobe\substrate.dll"/>

      <binaryImage start="0x00007FFC03B90000" end="0x00007FFC03C22000" path="adobe\AgKernel.dll"/>

      <binaryImage start="0x00007FFBF1020000" end="0x00007FFBF15F3000" path="adobe\mfc140u.dll"/>

      <binaryImage start="0x00007FFC1E5D0000" end="0x00007FFC1E747000" path="user32.dll"/>

      <binaryImage start="0x00007FFC1E760000" end="0x00007FFC1E80A000" path="advapi32.dll"/>

      <binaryImage start="0x00007FFC1EDB0000" end="0x00007FFC202DC000" path="shell32.dll"/>

      <binaryImage start="0x00007FFC1AE20000" end="0x00007FFC1B09B000" path="comctl32.dll"/>

      <binaryImage start="0x00007FFC1DC00000" end="0x00007FFC1DC54000" path="shlwapi.dll"/>

      <binaryImage start="0x00007FFC03230000" end="0x00007FFC032CD000" path="adobe\msvcp140.dll"/>

      <binaryImage start="0x00007FFC1E280000" end="0x00007FFC1E414000" path="ole32.dll"/>

      <binaryImage start="0x00007FFC1E560000" end="0x00007FFC1E5BA000" path="ws2_32.dll"/>

      <binaryImage start="0x00007FFC1D700000" end="0x00007FFC1D8DF000" path="crypt32.dll"/>

      <binaryImage start="0x00007FFC1ABC0000" end="0x00007FFC1ABD7000" path="adobe\VCRUNTIME140.dll"/>

      <binaryImage start="0x00007FFC164E0000" end="0x00007FFC164E4000" path="api-ms-win-crt-convert-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC16550000" end="0x00007FFC16554000" path="api-ms-win-crt-string-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC16520000" end="0x00007FFC16524000" path="api-ms-win-crt-stdio-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC164C0000" end="0x00007FFC164C3000" path="api-ms-win-crt-filesystem-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC16530000" end="0x00007FFC16533000" path="api-ms-win-crt-heap-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC16540000" end="0x00007FFC16544000" path="api-ms-win-crt-runtime-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC164D0000" end="0x00007FFC164D3000" path="api-ms-win-crt-time-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC164B0000" end="0x00007FFC164B3000" path="api-ms-win-crt-environment-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC16500000" end="0x00007FFC16503000" path="api-ms-win-crt-locale-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC164A0000" end="0x00007FFC164A3000" path="api-ms-win-crt-utility-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC164F0000" end="0x00007FFC164F5000" path="api-ms-win-crt-multibyte-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC1ADC0000" end="0x00007FFC1ADC3000" path="api-ms-win-crt-conio-l1-1-0.dll"/>

      <binaryImage start="0x00007FFC16510000" end="0x00007FFC16515000" path="api-ms-win-crt-math-l1-1-0.dll"/>

      <binaryImage start="0x00007FFBEB8C0000" end="0x00007FFBEFC59000" path="adobe\libcef.dll"/>

      <binaryImage start="0x00007FFC16DF0000" end="0x00007FFC16E1A000" path="IPHLPAPI.DLL"/>

      <binaryImage start="0x00007FFC0DA10000" end="0x00007FFC0DAD7000" path="winhttp.dll"/>

      <binaryImage start="0x00007FFC1DC60000" end="0x00007FFC1DE3A000" path="setupapi.dll"/>

      <binaryImage start="0x00007FFC1E810000" end="0x00007FFC1E8D6000" path="oleaut32.dll"/>

      <binaryImage start="0x00007FFC04A50000" end="0x00007FFC04BD9000" path="dbghelp.dll"/>

      <binaryImage start="0x00007FFC1EA20000" end="0x00007FFC1EB6B000" path="gdi32.dll"/>

      <binaryImage start="0x00007FFC13910000" end="0x00007FFC13AC0000" path="GdiPlus.dll"/>

      <binaryImage start="0x00007FFC18FE0000" end="0x00007FFC191CA000" path="DWrite.dll"/>

      <binaryImage start="0x00007FFC17C10000" end="0x00007FFC18091000" path="d2d1.dll"/>

      <binaryImage start="0x00007FFC16FF0000" end="0x00007FFC16FFC000" path="secur32.dll"/>

      <binaryImage start="0x00007FFC1DF50000" end="0x00007FFC1E006000" path="comdlg32.dll"/>

      <binaryImage start="0x00007FFC0D4A0000" end="0x00007FFC0D625000" path="urlmon.dll"/>

      <binaryImage start="0x00007FFC1C7C0000" end="0x00007FFC1C808000" path="authz.dll"/>

      <binaryImage start="0x00007FFC1AD70000" end="0x00007FFC1AD7A000" path="version.dll"/>

      <binaryImage start="0x00007FFBF9F10000" end="0x00007FFBFA10D000" path="adobe\wichitafoundation.dll"/>

      <binaryImage start="0x00007FFC0D2F0000" end="0x00007FFC0D33F000" path="pdh.dll"/>

      <binaryImage start="0x00007FFC17490000" end="0x00007FFC177B1000" path="wininet.dll"/>

      <binaryImage start="0x00007FFC1DF10000" end="0x00007FFC1DF46000" path="imm32.dll"/>

      <binaryImage start="0x00007FFC1C1D0000" end="0x00007FFC1C2F9000" path="uxtheme.dll"/>

      <binaryImage start="0x00007FFC1E1D0000" end="0x00007FFC1E27A000" path="msvcrt.dll"/>

      <binaryImage start="0x00007FFC1E010000" end="0x00007FFC1E069000" path="sechost.dll"/>

      <binaryImage start="0x00007FFC1E8E0000" end="0x00007FFC1EA20000" path="rpcrt4.dll"/>

      <binaryImage start="0x00007FFC1EB70000" end="0x00007FFC1ED82000" path="combase.dll"/>

      <binaryImage start="0x00007FFC1E5C0000" end="0x00007FFC1E5C9000" path="nsi.dll"/>

      <binaryImage start="0x00007FFC1D690000" end="0x00007FFC1D6A1000" path="msasn1.dll"/>

      <binaryImage start="0x00007FFBFB400000" end="0x00007FFBFB416000" path="usp10.dll"/>

      <binaryImage start="0x00007FFC1EDA0000" end="0x00007FFC1EDA7000" path="psapi.dll"/>

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      <binaryImage start="0x00007FFC16DA0000" end="0x00007FFC16DBA000" path="dhcpcsvc.dll"/>

      <binaryImage start="0x00007FFC09F30000" end="0x00007FFC09FB2000" path="winspool.drv"/>

      <binaryImage start="0x00007FFC184D0000" end="0x00007FFC1853A000" path="oleacc.dll"/>

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      <binaryImage start="0x00007FFC1D500000" end="0x00007FFC1D55A000" path="winsta.dll"/>

      </binaryImageSet>

      <dumpType>

      Mini

      </dumpType>

      </crash>

       

      </crashreport>