23 Replies Latest reply on Oct 31, 2018 2:29 PM by R Neil Haugen

    Slow response Premiere Pro

    paland89 Level 1

      Hi,

       

      I have a very powerful computer.

       

      i9-7940x CPU (14 core)

      64GB Ram

      Nvidia 1080Ti

      Two SSD, an HDD and some external drives,

      3 screens connected

       

      Still I have a lot of problems getting premiere to run smoothly, If I press the play button it usually takes 5-15 seconds for the video to play back (sometimes only audio plays, sometime nothing happens, and sometimes I get the yellow "media pending" screen).

      I edit footage from the Sony a7 mk iii, DJI phantom 4 pro, and some GoPros (everything i 4K). I still believe my computer should be able to handle this. Does anybody know why it is so slow, or have any tips? Would greatly appreciate it!

       

      I have my media stored on a fast external drive, and I have divided the rest of the scratch disk setup to different harddrives.

        • 1. Re: Slow response Premiere Pro
          Ann Bens Adobe Community Professional & MVP

          This external disk is how fast? As in hdd or ssd?

          Best is to set footage on a internal ssd disk especially footage like your highly compressed files.

          • 2. Re: Slow response Premiere Pro
            paland89 Level 1

            It is a rugged design 4TB Usb-C (think it is HDD).

             

            So you suspect it is the HDD that responds slow?

            What would you recommend for high capacity, high storage solutions for premiere? I also use the LaCie DUO 20TB, but that is also a bit slow responding. I have a lot of active project at the time and can't fit everything into SSD, that would be to expensive. Any tips would be appreciated!

             

            Thanks!

            • 4. Re: Slow response Premiere Pro
              Ann Bens Adobe Community Professional & MVP

              All your footage is 4K: you need fast drives.

              Or consider using proxies.

              1 person found this helpful
              • 5. Re: Slow response Premiere Pro
                jasontcox Adobe Community Professional

                I mean, in theory, Ann is right, but with your setup, there should not be 5-15 second delays in playback. It's POSSIBLE the issue is that the media resides on the HDD and not an SSD but still, those lags seem extreme. Have you just tried (for curiosity's sake) to move the media to one of the SSDs and see if the playback issue is any different? I mean, hell, I playback very similar 4k media with virtually no issue without creating proxies and you've got better specs than me, minus the hard drive situation.

                2 people found this helpful
                • 6. Re: Slow response Premiere Pro
                  Jim_Simon Level 9

                  I do recommend using Cineform proxies for all H.264 media.

                   

                  Work offline using proxy media |

                  1 person found this helpful
                  • 7. Re: Slow response Premiere Pro
                    paland89 Level 1

                    Testing to transfer my working media files over to an SSD drive now. Will let you know. Thanks

                    This is my disk setup before transferring:

                     

                    Operating system: 500GB NVMe m2

                    Program Installed at: 500GB NVMe m2

                    Capture video: Disk 3: 4TB HDD

                    Captured audio: Disk 3: 4TB HDD

                    Video previews: Disk 3: 4TB HDD

                    Audio previews: Disk 3: 4TB HDD

                    Project Auto Save: Disk 1: 500GB NVMe m2

                    CC Libraries Downloads: 500GB NVMe m2

                     

                    Now I will use my other 500GB SSD for my working footage. Do you think it will have any effect to send "video previews" to the SSD as well, or would that be minor improvement? (running out of storage on SSD)

                    • 8. Re: Slow response Premiere Pro
                      paland89 Level 1

                      Thanks for your feedback.

                      Part of the reason for buying such an expensive setup was to avoid long conforming times, as well as it taking up a lot of space.

                       

                      I am combining footage from all my cameras in a single sequence. (4K 60 fps), maybe I should consider transforming my gopro footage as I understand that is a though codec?

                      • 9. Re: Slow response Premiere Pro
                        paland89 Level 1

                        Tried putting it on an SSD, it's a little better. Still it is 4-5 seconds lag before it plays, and it's still dropping some frames during playback.

                         

                        I am getting a 30-40% CPU usage, 60% RAM use, Disk read is at 5-10% and GPU is at  50-60%, can't figure out where my bottleneck is.

                        • 10. Re: Slow response Premiere Pro
                          juanmario Level 4

                          Hi.

                          It seems to me that he must have some conflict, I make a series of recommendations, so that you go testing.

                          To begin, comment that you have 3 connected screens, no, try only the main screen.

                          Disconnect any non-STD peripherals.

                          In the audio hardware preference, change the output and device.

                          Uninstall and then install the audio and graphics drivers.

                          Somewhere there has to be the problem.

                          • 11. Re: Slow response Premiere Pro
                            Jim_Simon Level 9

                            Part of the reason for buying such an expensive setup was to avoid long conforming times, as well as it taking up a lot of space.

                             

                            To be honest, I think you're better off accommodating proxies than trying to avoid them.  Whatever speed boost your hardware offers will also speed up the process of creation.  The benefits while editing are substantial.

                            • 12. Re: Slow response Premiere Pro
                              markz631

                              I think you all are failing to focus on the actual problem -- 5-15 seconds is redic regardless of where the media lives or its size. I am having the same problem and it all began with the latest 'update' of Premiere Pro CC.

                               

                              My files are all 2k or smaller and in editing I had no lag despite working of an external Thunderbolt drive. But since updating, it takes 7-10 seconds to playback after pushing spacebar.

                              • 13. Re: Slow response Premiere Pro
                                jasontcox Adobe Community Professional

                                Yes, there is indeed something off here. No way the lag should be that long. Again, I RARELY use proxy files (but sometimes) and my 4k H.264 files start within 1 second MAX of hitting play.

                                • 14. Re: Slow response Premiere Pro
                                  Jim_Simon Level 9

                                  I think you all are failing to focus on the actual problem

                                   

                                  Not failing, just...not yet.

                                   

                                  The OP is doing things is a less than ideal manner.  I find it best to bring things back into the ideal and see if the issue still exists before trying to solve it with things still "out of whack", as it were.

                                   

                                  In other words, do it "right", and let's see if you still have an issue.

                                  • 15. Re: Slow response Premiere Pro
                                    getho Level 2

                                    was this resolved, I've just come back to my main edit machine after using my laptop for a month. Downloaded the update and now I'm finding 4k footage wont play back smoothly. Moving from clip to clip takes about 3 seconds for the screen to update. Even changing the view port size from 50% to fit takes a couple of seconds to update. this feels like a video driver or card issue.

                                    • 16. Re: Slow response Premiere Pro
                                      R Neil Haugen Adobe Community Professional & MVP

                                      It's a puzzler. Some are having no performance problems as Jason notes, but others are. Why?

                                       

                                      As with others I can can offer suggestions but that's been covered in this thread.

                                       

                                      Neil

                                      • 17. Re: Slow response Premiere Pro
                                        Ann Bens Adobe Community Professional & MVP

                                        I play 4K intra full resolution, but sometimes I do see a lag when pressing play. Range from very short to a few seconds.

                                        1 person found this helpful
                                        • 18. Re: Slow response Premiere Pro
                                          markz631 Level 1

                                          I'm still having issues, though a slight improvement by updating my graphics driver which was out of date. But instead of always 15 second delay, it is sometimes down to a 6-8 second delay. Still ugh.

                                          • 19. Re: Slow response Premiere Pro
                                            Kevin-Monahan Adobe Employee

                                            Larkor,

                                            Have you tried your setup with a single screen rather than three?

                                             

                                            Thanks,
                                            Kevin

                                            • 20. Re: Slow response Premiere Pro
                                              paland89 Level 1

                                              No,

                                               

                                              I really need all my screens to have a decent workflow. Will try it out.

                                               

                                              Have you heard of others fixing the issue by doing this?

                                              • 21. Re: Slow response Premiere Pro
                                                R Neil Haugen Adobe Community Professional & MVP

                                                Looking back at your performance data posted well above, I'm wondering ... from the testing done by SafeHarbor Computing, Puget Systems, and Bill Gehrke, PrPro's use of more than 10 cores is not particularly heavy. Their recommendations are to go up to 10 very fast cores (4Ghz/better), then get as close as possible to 10GB of RAM per core. As that determines how fast the total pipeline can flow, then the GPU is added to be able to work up to the level the CPU/RAM/cores subsystem can send it.

                                                 

                                                That CPU you have has a relatively low base operating frequency ... 3.10Ghz. it does list a max speed of 4.3Ghz. If you can increase that to maybe 3.5/3.6Ghz, you might get a notable boost in performance. Also a consideration, there's very few mobo's recommended that are setup to pass along the data throughput without choke points in the routing of data on the mobo and to/from installed cards & drives. Your mobo might not be perfect for this purpose, I wouldn't know of course.

                                                 

                                                So ... if there was a safe way to OC that CPU, it might help with the issue. The media you're using is all very intensive CPU stuff. From the data I've seen, you'd probably get better results with a "ideal" CPU of 10 cores at 4.2Ghz. So ... as I don't think swapping out CPU's is sensible, can you OC that to see if you get better performance with H.264 media?

                                                 

                                                It's something to try, and well ... seems supported by testing elsewhere.

                                                 

                                                Neil

                                                • 22. Re: Slow response Premiere Pro
                                                  paland89 Level 1

                                                  Thank you!

                                                   

                                                  Will try some overclocking. However, when PP drops frames and responds slow, the CPU is never using more than 60% of its capacity. Shouldn't the CPU be utilizing 100% if it should be worth OC?

                                                  • 23. Re: Slow response Premiere Pro
                                                    R Neil Haugen Adobe Community Professional & MVP

                                                    I know, that sounds like something is 'choking' there, but ... I have seen several discussions in the Hardware forum where judicious OC of CPU and readjusting RAM frequency if needed for a match has resulted in higher CPU usage. I'm not nearly experienced enough to give directions/details, my computer guy always handles that stuff.

                                                     

                                                    I just play with the results ...

                                                     

                                                    Neil