Anyone knows how to fix this?????

[Caru_K]

[kglad · Accepted solution]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

[Caru_K]

Yup can see them both sorry for the late reply

[arij2010]

Hi,

Check your Hosts file :

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

[Caru_K]

There are no adobe related entries in the host file and the server authentication is already enabled

[kglad]

if you still see the same message from your cc desktop app, are you behind a corporate firewall?

[Caru_K]

i dont think so kglad​

[arij2010]

Username refers to your Windows session name .

[arij2010]

Check your permissions access to the temp folder or you can rename the existing one and create a new one with with the same name "Temp" in the same location:

C:\users\username\AppData\Local\

[Caru_K]

Username???

[Caru_K]

arij2010​ the ck_ash one???

[arij2010]

Normally this one .

[Caru_K]

where is it sir arij2010​

[arij2010]

Username for you is "ck_ash" .

[Caru_K]

arij2010​

[arij2010]

I do not understand, you do not know how to go to a path on your machine? You double click on AppData then double click on Local and there renames the folder "Temp" then creates a new folder and renames it in "Temp" then reboot your machine  .

[Caru_K]

arij2010​.There is no temp folder it goes on like this "CK_ASH>AppData>Local>Microsoft>Inputpersonalization>TextHarvester"

[arij2010]

Normally in Local folder you should have a Temp folder , an Adobe folder and more .I think this is not the right session  .Try to make a search for the Temp folder on your machine .

[Caru_K]

Is it this one arij2010​???

[arij2010]

When the search is finished you can see the folder path ,Go back to the search result to see that .

[Caru_K]

Then wut will I do with the temp folder? arij2010​

[Imane]

When you are on the location that contains "Temp" folder ,renames the folder "Temp" then creates a new one and renames it in "Temp" then reboot your machine .

[Caru_K]

So I will rename the folder Temp to "Temp" then i will create a new folder then name it Temp?????

or will i need to delte the temp folder first then create a new one and name it temp?

[arij2010]

Rename the folder Temp to "Temp.old" then create a new folder then name it Temp

[Caru_K]

ohhhh okay wait wait ill try it