Invalid serial number when trying to download and move my program to new computer.

[tampatom56]

Customer support did everything for 2 hours. I have Adobe Acrobat XI pro version 11.0.06. First they said the serial number was valid.....then they said it was a technical issue. I asked question as to whether I had downloaded  the correct program and they sent me a link to the exact program I downloaded. The basic pro download for windows. They couldnt figure it out and tried to send my to forum. I said not after 2 hours, please. New guy took over computer. Couldn't figure it out so told me to reboot...........I lost my tech support guy. Now I am here. Help.

[Adorobat]

Hi Tampatom56,

As per the issue description mentioned above, you are facing issue installing Acrobat XI on the machine, is that correct?

Could you confirm the serial number you are using to activate the application using the steps given here: Find your serial number

You can share the serial number using private message: How Do I Send Private Message

Let us know if you need any help.

Shivam

[tampatom56]

Thanks, Message sent

[tampatom56]

I cant remember what email I used when I set it up or how I bought it. What I did to get serial number is I downloaded a Belarc registry finder program, scanned my computer and it came up with that serial number.

Here is a screenshot

[tampatom56]

Hello Shivam? Is this where you are? Any ideas? Thanks for your help.

[tampatom56]

Hi Shivam, let me know if you need anything from me.

[Adorobat]

Hi Tampatom56,

Thanks for sharing the details. I have sent you a private message, please check the inbox for the same.

-Shivam