LR stürzt ab beim Importversuch von Samsung S8 seit Win 10 Update vom 14.08.2018

[Thomas_Nuernberg]

Hallo,

seit dem Windows 10 Update vom 14.08.2018 stürzt LR ab wenn ich Bilder von meinen Samsung S8 importieren will.

[Mohit Goyal]

Hi ThomasNuernberg,

Sorry to hear that. Could you please let us know the exact version of Lightroom you are using now? Have you tried restarting your machine to fix this issue?

Regards,

Mohit

[Thomas_Nuernberg]

Hello Mohit,

yes i restarted my pc but it did not work.

LR is 5.17.1

[Thomas_Nuernberg]

Hello Mohit,

yes i restarted my pc but it did not work.

LR is 5.7.1

[Mohit Goyal]

Thanks for the update. Could you please share the crash log from windows event viewer? Please refer the following article for the steps: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Regards,

Mohit

[Thomas_Nuernberg]

[Mohit Goyal]

Thanks for the crash logs. Could you please copy all the images from phone to your local machine and then try importing images into Lightroom.

Let us know the results.

Regards,

Mohit

[Thomas_Nuernberg]

Hello

importing von local machine works very good and fast.

Importing von S8 works again  , don't now why,  but very very slow

[Mohit Goyal]

Great, thanks for the update.

You can turn off the GPU from the Lightroom preferences and check if that helps.

Go to Lightroom > Preferences > Performance tab > deselect the GPU > Restart Lightroom.

Regards,

Mohit

[Thomas_Nuernberg]

Hello Mohit,

can not find this menue

[Mohit Goyal]

I am sorry, I thought you are using Lightroom Classic CC the latest version of Lightroom. But are you on Lightroom 5.7.1 so you can ignore my previous comment.

You may try creating an Lightroom catalog and try importing images from Samsung S8 and check the performance.

Regards,

Mohit

[Thomas_Nuernberg]

Hello,

same Problem with new Katalog,

[Thomas_Nuernberg]

Hello

LR is still crashing by trying import vom Samsung S8