Adobe Acrobat DC stopped recognizing scanner

[Deb1166]

I have installed the newest driver for the scanner  and it works in other applications, but Acrobat pro dc has stopped recognizing it. I'm using 2015 Release Version 2015.006.30198. Is there an update for this version? There is no option to update in the help menu.

[AnandSri]

Hi Deb,

We're sorry for the trouble you had with Acrobat, please install the latest update of Acrobat Classic version from help>check for updates, or install it manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine after installing the updates and check.

What is the version of the OS installed? Is it a Mac or Windows machine? What is the make and model of the scanner installed?

Make sure that you have the latest version of the scanner driver/firmware installed. You can also refer and try the suggestions from the following Adobe article Troubleshooting tips for scanner issues when using Acrobat

Is any security software installed? What is the version installed?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[Deb1166]

I updated Acrobat and still had the issues. I’ve found that Malwarebytes is causing the problem and this seems to be a known issue that they are working on.

Thanks

[AnandSri · Accepted solution]

Hi Deb,

We are aware of the issue and it has been already reported to the Engineering team and they are working on a resolution on high priority with the Malwarebytes team.

Adding an exception in the Malwarebytes is resolving the issue. Try to remove Malwarebytes Anti-exploit from the machine and check if the issue gets resolved by that.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.