1 Reply Latest reply on Aug 17, 2018 6:24 AM by Beverley Gray

    Invoice without VAT

    hans-peters10920553

      Hello,

       

      i bought Credtis for Adobe STock.

      Now I have a invoice without UID-Number and with VAT from Germany.

      My business is in Italy

       

      How get I a new Invoice?

        • 1. Re: Invoice without VAT
          Beverley Gray Adobe Employee

          Hi there

           

          The country associated with the Adobe ID you used to place your order is Germany, which is why you were charged German VAT.

           

          If you are based in Italy and want to use an Italian VAT ID, you would need to cancel the existing order and create an Adobe ID with Italy as the country then place an order.

           

          I'm sorry that there's not a simpler solution.

           

          Please contact our support team if you need assistance with this - Contact Customer Care

           

          Kind regards

           

          Bev

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