3 Replies Latest reply on Aug 21, 2018 5:47 AM by Joost van der Hoeven

    No Audio Playback

    robj37 Level 1

      Hello,

       

      For the past year or so, Premiere has been giving me issues with audio playback.

       

      The timeline plays video correctly 100% of the time; audio levels are visible in the audio monitor 100% of the time; waveforms are visible on audio files 100% of the time. However, more often than not, when I open Premiere, it will not output audio. The issue seems to be random; clearing the "common" folder in Library->Application Support->Adobe and restarting the computer occasionally fixes the issue, but not always.

       

      I have also tried uninstalling and reinstalling the entire Adobe suite to no avail.

       

      I'm an experienced Premiere user and can guarantee nothing is muted; all audio files are loaded (this happens as frequently with new projects as with existing projects); all audio files are working correctly; my audio hardware is set correctly in Premiere.

       

      I've hobbled along by restarting the program and my computer until Premiere decides to output audio, but it's getting ridiculous and I'd love to solve this problem. Any help would be greatly appreciated.

       

      macOS High Sierra v 10.13.6

      Processor 3.3 GHz Intel Core i5

      16GB 1600 MHz DDR3

      AMD Radeon R9 M290 2048 MB

       

      Thank you!

        • 1. Re: No Audio Playback
          Joost van der Hoeven Adobe Community Professional

          How are your listening to your audio? Laptop speakers, bluetooth, USB? Premiere Pro (and all adobe Pro Video applications can send audio to a different audio output then the system uses. I see this a lot with students (I teach video editing and animation).

           

          Check these preferences and point them to the speakers/headset your are using:

           

          Presences > Audio Hardware > Default Output

          and

          Presences > Playback > Audio Device

           

          If your are using external audio hardware (like USB/Bluetooth devices) chances are these preferences get mixed up.

          • 2. Re: No Audio Playback
            robj37 Level 1

            Joost, thank you so much for pointing out the Playback tab in preferences. I had been focused on Audio Hardware.

             

            It looks like Premiere is switching between Adobe Desktop Audio and Newtek NDI output without me changing the preferences.

             

            You've saved me quite a few gray hairs

             

            Thank you!

            • 3. Re: No Audio Playback
              Joost van der Hoeven Adobe Community Professional

              you are welcome! :-)