5 Replies Latest reply on Aug 24, 2018 9:53 AM by johnrellis

    Syncronisation of "Likes" between web and desktop versions

    johnnyoakes1 Level 1

      Hi There,

       

      I use Lightroom CC Desktop to sort my images and publish collections to the web, sending a link to my client.

       

      Then I wait for my clients to "Like" the images they need.

       

      Normally the likes and comments show up against the relevant collection in my desktop version as little yellow boxes.

       

      I can then, on my desktop version, switch to "Sort 'by last comment time'" and see all the liked/commented images in order.

       

      But this only works 90% of the time, sometimes against the collection name, I can't see that comment and likes have been made even though as I scroll through I can see the comments in the Comments Box bottom right. Also if I go to the web version of Lightroom CC I can see the comments there.

       

      I have tried closing the Ap and rebooting but the fact that comments have been made does not show up.

       

      I have also tried unsyncing and resyncing but all that happens is a new web gallery is started with a different address and everything is lost.

       

      Is there any way that I can reattach the web gallery to the collection so the comments show up ?

       

      Without deleting everything

       

      Thanks in advance

       

      Jonathan

        • 1. Re: Syncronisation of "Likes" between web and desktop versions
          johnrellis Most Valuable Participant

          Try going to Preferences > Lightroom Sync, holding down Alt / Opt, and clicking the Rebuild Sync Data button that magically appears.  This should not change your existing synced collections or their contents, just rebuild the existing relationship between LR Classic and LR CC.

          1 person found this helpful
          • 2. Re: Syncronisation of "Likes" between web and desktop versions
            johnnyoakes1 Level 1

            Hi John,

             

            Thanks so much for taking the trouble to answer this. I tried your suggestion and yes the magic button did appear. I clicked the button and everything rebuilt. It did solve a few other sync errors that were showing but it hasn't corrected the problem which is that comments and likes are not showing as having been made in the little yellow box next to the collection. I can see the comments in the desktop Library view but they cant be filtered into "Last Comment Time". Other galleries that I have done are OK.

             

            Could it be I have exceeded some quota somewhere or could there be another solution ?

             

            Thanks

             

            Jonathan

            • 3. Re: Syncronisation of "Likes" between web and desktop versions
              johnrellis Most Valuable Participant

              I don't think there's any limit or quota here. 

               

              You could file a bug report in the official Adobe feedback forum: Lightroom Classic CC | Photoshop Family Customer Community . But I suspect that Adobe is not investing much more effort into fixing bugs with sync between LR Classic and LR CC.  They made clear last fall they weren't going to add more features to LR Classic sync, and the addition of the Rebuild Sync Data button indicates they aren't willing or able to track down and fix the harder sync bugs -- such "rebuild" commands are quick hacks to workaround the bugs.

               

              As a workaround, you could use my Any Comment plugin, which lets you search and sort photos by last comment time across multiple collections and publish services / sync.  Unfortunately, limitations in LR make the plugin a little inconvenient to use, but it might help your situation.

              • 4. Re: Syncronisation of "Likes" between web and desktop versions
                johnnyoakes1 Level 1

                Hi John,

                 

                Thanks for the information. I have installed the "Any Comment" plug in and its visible and its listed as installed and running but it doesn't show up in "Plug in extras" like my search and replace plugin. So I haven't been able to use it.

                 

                Anyway I'm still having problems. Some of the windows in lightroom desktop show that there is a Comment and Like in the bottom right information window but do not have the "comment" yellow or grey when read symbol on the actual thumbnail so its really difficult to sort them.

                 

                Realise you have probably;y not encountered this before but I thought I would flag it up in case anyone else has the same issue.

                 

                Thanks

                 

                Jonathan

                • 5. Re: Syncronisation of "Likes" between web and desktop versions
                  johnrellis Most Valuable Participant

                  Re Any Comment, I'll send you a private message.