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Help with Adobe Pro XI and email links

New Here ,
Aug 21, 2018 Aug 21, 2018

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I've fixed this before, but now I can't figure out how.

I have Adobe Pro XI, and I'm running Windows 7.

I have a link to a pdf in an email, and when I click on it, it opens in the browser.  I don't want it to do that.  I want it to open in Adobe Pro XI.

There is no button in Pro like in reader to uncheck to not open it in the browser.

I've gone into IE and disabled all the adobe-related add-ins.

But it's still opening in the browser, which I do not want.

Help?

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Aug 22, 2018 Aug 22, 2018

Hi Jenniferf,

As per the issue description mentioned above, you are facing issue when trying to open pdf in an email , is that correct?

Try making Acrobat as default pdf viewer using the steps given in the following link and try again:

Associate PDF files to always open in Acrobat or Reader on Windows 10

Let us know if you need any help.

Shivam

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Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi Jenniferf,

As per the issue description mentioned above, you are facing issue when trying to open pdf in an email , is that correct?

Try making Acrobat as default pdf viewer using the steps given in the following link and try again:

Associate PDF files to always open in Acrobat or Reader on Windows 10

Let us know if you need any help.

Shivam

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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